Fotograaf: FEB

dhr. prof. dr. J. (Jeroen) de Mast


  • Faculteit Economie en Bedrijfskunde
    Sectie Operations Management
  • Bezoekadres
    REC M
    Plantage Muidergracht 12  Amsterdam
    Kamernummer: M0.20
  • Postadres:
    Postbus  15953
    1001 NL  Amsterdam
  • J.deMast@uva.nl
    T: 0205258765

Positions

Professor of Methods & Statistics for Operations Management
Principal Consultant at IBIS UvA

Research interests

  • Statistical evaluation of measurement and testing systems;
  • Exploratory data analysis and diagnostic problem-solving;
  • Methodologies for process and operations improvement, such as lean, six sigma, and design for six sigma.

Dissertation title

Quality improvement from the viewpoint of statistical method.

Prizes and honours

  • 2005 Brumbaugh Award (ASQ);
  • 2005 ENBIS young statistician award;
  • 2007 Nelson Award;
  • 2008 Feigenbaum Medal (ASQ.

My personal homepage

Curriculum Vitae 

Teaching activities

Current year

Operations & Process Management (Bachelor business studies)

Thesis supervision

  • Modelling and evaluating uncertainty in measurements. 
  • Stochastic scheduling in healthcare.

Courses taught in previous years

  • Operations & Process Management (MBA)
  • Applied statistical methods for engineering problems (MSc Industrial Engineering, Bogazici Univ. Istanbul)
  • Industrial Statistics (MSc Mathematics)

2016

  • Erdmann, T. P., Akkerhuis, T. S., de Mast, J., & Steiner, S. H. (2016). The Statistical Evaluation of a Binary Test Based on Combined Samples. Journal of Quality Technology, 48(1), 54-67. [details]
  • Lameijer, B. A., Veen, D. T. J., Does, R. J. M. M., & de Mast, J. (2016). Perceptions of Lean Six Sigma: a multiple case study in the financial services industry. Quality Management Journal, 23(2), 29-56. [details]
  • Lameijer, B. A., Does, R. J. M. M., & de Mast, J. (2016). Inter-industry generic Lean Six Sigma project definitions. International Journal of Lean Six Sigma, 7(4), 369-393. DOI: 10.1108/IJLSS-11-2015-0044 [details]

2015

  • Does, R. J. M. M., & de Mast, J. (2015). Six Sigma method. In N. Balakrishnan, P. Brandimarte, B. Everitt, G. Molenberghs, W. Piegorsch, & F. Ruggeri (Eds.), Wiley StatsRef: statistics reference online. Wiley. DOI: 10.1002/9781118445112.stat04279.pub2 [details]
  • Does, R. J. M. M., de Mast, J., & Schoonhoven, M. (2015). Discussion of "An emerging science of improvement in health care". Quality Engineering, 27(1), 35-40. DOI: 10.1080/08982112.2015.968044 [details]

2014

  • de Mast, J., Akkerhuis, T., & Erdmann, T. (2014). The Statistical Evaluation of Categorical Measurements: "Simple Scales, but Treacherous Complexity Underneath". Quality Engineering, 26(1), 16-32. DOI: 10.1080/08982112.2013.846062 [details]

2013

  • Kemper, B., & de Mast, J. (2013). Measurement plans for process flow improvement in services and health care. Quality Engineering, 25(4), 437-450. DOI: 10.1080/08982112.2013.805779 [details]
  • de Mast, J. (2013). Diagnostic quality problem solving: A conceptual framework and six strategies. Quality Management Journal, 20(4), 21-36. [details]

2012

  • Erdmann, T. P., & de Mast, J. (2012). Assessment of binary inspection with a hybrid measurand. Quality and Reliability Engineering International, 28(1), 47-57. DOI: 10.1002/qre.1214 [details] [PDF]
  • Lokkerbol, J., Does, R. J. M. M., de Mast, J., & Schoonhoven, M. (2012). Improving processes in financial service organizations: where to begin? International Journal of Quality and Reliability Management, 29(9), 981-999. DOI: 10.1108/02656711211272881 [details]
  • de Mast, J., & Lokkerbol, J. (2012). An analysis of the Six Sigma DMAIC method from the perspective of problem solving. International Journal of Production Economics, 139(2), 604-614. DOI: 10.1016/j.ijpe.2012.05.035 [details]
  • Mooren, J., de Mast, J., & Does, R. J. M. M. (2012). Quality quandaries: The case of premature drill wear out. Quality Engineering, 24(2), 354-359. DOI: 10.1080/08982112.2011.652584 [details] [PDF]

2011

  • Niemeijer, G. C., Does, R. J. M. M., de Mast, J., Trip, A., & van den Heuvel, J. (2011). Generic project definitions for improvement of health care delivery: A case-base approach. Quality Management in Health Care, 20(2), 152-164. DOI: 10.1097/QMH.0b013e318213e75c [details] [PDF]
  • de Mast, J. (2011). The tactical use of constraints and structure in diagnostic problem solving. Omega, 39(6), 702-709. DOI: 10.1016/j.omega.2011.02.002 [details] [PDF]
  • de Mast, J., Diepstraten, G., & Does, R. J. M. M. (2011). Quality quandaries: Design for Six Sigma: Method and application. Quality Engineering, 23(2), 204-211. DOI: 10.1080/08982112.2011.560818 [details] [PDF]
  • de Mast, J., Erdmann, T. P., & van Wieringen, W. N. (2011). Measurement system analysis for binary inspection: Continuous versus dichotomous measurands. Journal of Quality Technology, 43(2), 99-112. [details] [PDF]
  • de Mast, J., Kemper, B., Does, R. J. M. M., Mandjes, M., & van der Bijl, Y. (2011). Process improvement in healthcare: Overall resource efficiency. Quality and Reliability Engineering International, 27(8), 1095-1106. DOI: 10.1002/qre.1198 [details] [PDF]

2010

  • Does, R. J. M. M., van den Heuvel, J., de Mast, J., & Niemeijer, G. C. (2010). Improving quality in healthcare while reducing costs. Quality Management Forum, 36(3), 12-15. [details]
  • Kemper, B., de Mast, J., & Mandjes, M. (2010). Modeling process flow using diagrams. Quality and Reliability Engineering International, 26(4), 341-349. DOI: 10.1002/qre.1061 [details] [PDF]
  • de Mast, J., & van Wieringen, W. N. (2010). Modeling and evaluating repeatability and reproducibility of ordinal classifications. Technometrics, 52(1), 94-106. DOI: 10.1198/TECH.2009.08052 [details]

2009

  • van der Meulen, F., de Koning, H., & de Mast, J. (2009). Nonrepeatable gauge R&R studies assuming temporal or patterned object variation. Journal of Quality Technology, 41(4), 426-439. [details]

2008

  • de Koning, H., de Mast, J., Does, R. J. M. M., Vermaat, T., & Simons, S. (2008). Generic Lean Six Sigma project definitions in financial services. Quality Management Journal, 15(4), 32-45. [details]
  • de Mast, J., & Does, R. J. M. M. (2008). Discussion: [of 'An overview of the Shainin System™ for quality improvement']. Quality Engineering, 20(1), 20-22. DOI: 10.1080/08982110701685754 [details] [PDF]
  • van Wieringen, W. N., & de Mast, J. (2008). Measurement system analysis for binary data. Technometrics, 50(4), 468-478. DOI: 10.1198/004017008000000415 [details]

2007

  • Does, R. J. M. M., & de Mast, J. (2007). Sigma metric (Sigma level). In F. Rugerri, F. Faltin, & R. Kenett (Eds.), Encyclopedia of Statistics in Quality and Reliability. New York: Wiley. [details]
  • Does, R. J. M. M., & de Mast, J. (2007). Six Sigma method. In F. Rugerri, F. Faltin, & R. Kenett (Eds.), Encyclopedia of Statistics in Quality and Reliability. New York: Wiley. [details]
  • Does, R. J. M. M., de Mast, J., de Koning, H., & Bisgaard, S. (2007). The Scientific Underpinning of Lean Six Sigma. In Proceedings of the 56-th Session of the International Statistical Institute, Lisbon, Portugal. (pp. 262.1-262.7). ISI. [details] [PDF]
  • de Koning, H., & de Mast, J. (2007). The CTQ flowdown as a conceptual model of project objectives. Quality Management Journal, 14(2), 19-28. [details] [PDF]
  • de Mast, J. (2007). Agreement and Kappa-Type Indices. American Statistician, 61(2), 148-153. DOI: 10.1198/000313007X192392 [details] [PDF]
  • de Mast, J. (2007). Integrating the Many Facets of Six Sigma. Quality Engineering, 19(4), 353-361. [details]
  • de Mast, J., & van Wieringen, W. N. E. (2007). Measurement system analysis for categorical data: Agreement and kappa-type indices. Journal of Quality Technology, 39(3), 191-202. [details] [PDF]
  • de Mast, J., & Bisgaard, S. (2007). The Science in Six Sigma. Quality Progress, 40(1), 25-29. [details] [PDF]
  • de Mast, J., & Trip, A. (2007). Exploratory Data Analysis in Quality-Improvement Projects. Journal of Quality Technology, 39(4), 301-311. [details] [PDF]
  • de Mast, J., & Trip, A. (2007). Destructive testing in gauge R&R studies. Correlation. Runs and Runs tests. (and other contributions). In F. Ruggeri, F. W. Faltin, & R. S. Kennett (Eds.), Encyclopedia of Statistics in Quality and Reliability. John Wiley and Sons. [details]

2006

  • Bisgaard, S., & de Mast, J. (2006). After Six Sigma - What's Next? Quality Progress, 39(1), 30-36. [details]
  • Does, R. J. M. M., & de Mast, J. (2006). Editorial introduction to the special issue on Industrial Statistics. Statistica Neerlandica, 60(3), 269. DOI: 10.1111/j.1467-9574.2006.00334.x [details]
  • de Koning, H., & de Mast, J. (2006). A rational reconstruction of Six Sigma's Breakthrough Cookbook. International Journal of Quality and Reliability Management, 23(7), 766-787. [details]
  • de Mast, J. (2006). Six Sigma and competitive advantage. Total Quality Management and Business Excellence, 17(4), 455-464. [details]
  • de Mast, J., & Bergman, M. (2006). Hypothesis Generation in Quality Improvement Projects: Approaches for Exploratory Studies. Quality and Reliability Engineering International, 22(7), 839-850. DOI: 10.1002/qre.767 [details]
  • de Mast, J., & Does, R. J. M. M. (2006). Industrial statistics: A discipline with opportunities and challenges. Statistica Neerlandica, 60(3), 270-283. DOI: 10.1111/j.1467-9574.2006.00329.x [details]

2005

  • de Koning, H., & de Mast, J. (2005). Grounding of Six Sigma s Breakthrough Cookbook: How to research a methodology? International Journal of Six Sigma and Competitive Advantage, 1(3), 263-275. [details]
  • de Mast, J., & Trip, A. (2005). Gauge R&R studies for destructive measurements. Journal of Quality Technology, 37(1), 40-49. [details]

2004

  • Does, R. J. M. M., & de Mast, J. (2004). Six Sigma deployment strategy. In Proceedings of the Six Sigma International Conference, Wroclaw Univ. of Technology. (pp. 33-40) [details]
  • de Mast, J. (2004). A methodological comparison of three strategies for quality improvement. International Journal of Quality and Reliability Management, 21(2), 198-213. [details]
  • de Mast, J., & Roes, C. B. (2004). Robust Individuals Control Chart for Exploratory Analysis. Quality Engineering, 16(3), 407-421. [details]
  • de Mast, J., & van Wieringen, W. N. (2004). Measurement system analysis for bounded ordinal data. Quality and Reliability Engineering International, 20(5), 383-395. DOI: 10.1002/qre.653 [details]

2003

  • de Mast, J. (2003). Quality improvement from the viewpoint of statistical method. Quality and Reliability Engineering International, 19(4), 255-264. DOI: 10.1002/qre.580 [details]

2002

  • Does, R. J. M. M., van den Heuvel, E., de Mast, J., & Bisgaard, S. (2002). Comparing nonmanufacturing with traditional applications of Six Sigma. Quality Engineering, 15(1), 177-182. [details]

2001

  • Does, R. J. M. M., & de Mast, J. (2001). Het Nederlandse model van Zes Sigma. Sigma, 1(4), 12-17. [details]
  • Does, R. J. M. M., & de Mast, J. (2001). Six Sigma voor de Nederlandse markt. Sigma, 01(4), 12-17. [details]
  • de Mast, J., Roes, C. B., & Does, R. J. M. M. (2001). The multi-vari chart: a systematic approach. Quality Engineering, 13, 437-447. [details]

2000

  • Does, R. J. M. M., van den Heuvel, E. R., de Mast, J., & Wieringa, J. E. (2000). Experiences with quantitative quality programs in industry. In P. Molnar, & F. Boross (Eds.), Proceedings of the 44th Annual EOQ Congress. (Vol. Vol. S, pp. 98-105). Budapest: HNC for EOQ. [details]
  • de Mast, J., Schippers, W. A. J., Does, R. J. M. M., & van den Heuvel, E. R. (2000). Steps and strategies in reducing process variation. Quality and Reliability Engineering International, 16, 301-311. DOI: 10.1002/1099-1638(200007/08)16:4<301::AID-QRE340>3.0.CO;2-E [details]

2013

  • de Mast, J., Kemper, B. P. H., Wiltjer, A., & Does, R. J. M. M. (2013). Quality quandaries: deploying operational excellence at a financial service provider. Quality Engineering, 25(3), 298-306. DOI: 10.1080/08982112.2013.783599 [details]

2010

  • de Mast, J., & Does, R. J. M. M. (2010). Discussion of 'Statistical thinking and methods in quality improvement: a look into the future'. Quality Engineering, 22(3), 130-132. DOI: 10.1080/08982111003800463 [details]

2009

  • de Mast, J., & Kemper, B. P. H. (2009). Discussion of 'Principles of exploratory data analysis in problem solving: what can we learn from a well-known case?': rejoinder. Quality Engineering, 21(4), 382-383. DOI: 10.1080/08982110903291757 [details]
  • de Mast, J., & Kemper, B. P. H. (2009). Principles of exploratory data analysis in problem solving: what can we learn from a well-known case? Quality Engineering, 21(4), 366-375. DOI: 10.1080/08982110903188276 [details]

2013

  • Does, R., & de Mast, J. (2013). Ook bestuur moet evidencebased werken (2). Medisch Contact, 2013(12), 629. [details]

2009

  • de Mast, J., Bisgaard, S., & Does, R. J. M. M. (2009). Wat komt er na Lean Six Sigma? Kwaliteit in bedrijf, 25(9), 34-37. [details] [PDF]

2008

  • Does, R. J. M. M., de Koning, H., & de Mast, J. (2008). Lean Six Sigma: Stap voor stap. Alphen aan den Rijn: Beaumont Quality Publications. [details]
  • Kemper, B., & de Mast, J. (2008). IBIS UvA: research and consultancy in Lean Six Sigma. Aenorm, 15(60), 39-40, 42. [details]
  • de Mast, J. (2008). A history of industrial statistics and quality and efficiency improvement. In S. Coleman, T. Greenfield, D. Stewardson, & D. C. Montgomery (Eds.), Statistical practice in business and industry. (pp. 15-27). (Statistics in practice: Industry, commerce and finance). Chichester: Wiley. DOI: 10.1002/9780470997482.ch2 [details]

2006

  • Does, R. J. M. M., & de Mast, J. (2006). Lean Six Sigma en innovatie. Synaps, 21, 17-22. [details]
  • Does, R. J. M. M., & de Mast, J. (2006). Six Sigma, stap voor stap, third edition. Alphen aan den Rijn: Beaumont Quality Publications. [details]
  • de Koning, H., Does, R. J. M. M., & de Mast, J. (2006). Lean Six Sigma: gebruik maken van het beste van beide werelden. Kwaliteit in bedrijf, 21(8), 10-13. [details]
  • de Mast, J., Does, R. J. M. M., & de Koning, H. (2006). Lean Six Sigma for Service and Healthcare. Alphen aan den Rijn: Beaumont Quality Publications. [details]

2004

  • Trip, A., & de Mast, J. (2004). Steekproefkeuring. Kwaliteit in praktijk, F19[details]

2003

  • Does, R. J. M. M., de Mast, J., & Vermaat, T. M. B. (2003). Successen nu ook beschikbaar voor het MKB: Six Sigma Light. Kwaliteit in bedrijf, 19(8), 30-33. [details]
  • Trip, A., & de Mast, J. (2003). Procesprestatieanalyse. Kwaliteit in praktijk, (F18). [details]

2001

  • Does, R. J. M. M., van den Heuvel, E., de Mast, J., Schippers, W. A. J., Trip, A., & Wieringa, J. E. (2001). Zes Sigma zakelijk verbeterd. Alphen a/d Rijn: Samson. [details]

2012

  • de Mast, J. (2012). Industriële statistiek als technologie voor het oplossen van problemen. (Oratiereeks). Amsterdam: Vossiuspers UvA. [details] [PDF]

2002

  • de Mast, J. (2002). Quality improvement from the viewpoint of statistical method [details / files]

1999

  • de Mast, J., Roes, K. C. B., & Does, R. J. M. M. (1999). The Multi-Vari Chart -- A Systematic Approach. s.n. [details / files]
This list of publications is extracted from the UvA-Current Research Information System. Questions? Ask the library or the Pure staff of your faculty / institute. Log in to Pure to edit your publications.
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