Study for the European Commission on consumers' attitudes towards terms and conditions (T&Cs)
Members of our research institute (Marco Loos, Joasia Luzak and Chantal Mak) participated in a consortium (together with experts and researchers from Ecorys, Tilburg University and GfK) that just won a tender of the European Commission to prepare the "Study on consumers' attitudes towards terms and conditions (T&Cs)". Next year the members of the consortium will conduct surveys, experiments and analyses to determine what are the consumers' attitudes to reading terms and conditions that service providers and sellers provide them with and how can these attitudes be improved. CSECL's members part will be to provide the relevant legal framework and analysis to these experiments.