prof. dr. W.M. (Willemijn) van Dolen
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Faculty of Economics and Business
Section International Strategy & Marketing
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Plantage Muidergracht
12
1018 TV Amsterdam
Room number: M2.27
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W.M.vanDolen@uva.nl
T: 0205254204
Positions
Professor of Marketing
Director Corporate Relations
Research programme
Strategy and Marketing
Research interests
Social media, Corporate social responsibility & marketing, Social services to children
zie oratie: www.oratiereeks.nl
Dissertation title
Close Encounters of Various Kinds: Empirical Studies of Customer-Firm Interactions. Maastricht University.
International ties
Joint research project with Professor Charles Weinberg, Sauder School of Business, The University of British Columbia, Vancouver.
Reviewer: Journal of Marketing, International Journal of Service Industry Management; Journal of Business Ethics; International Business Review, European Journal of Marketing, Journal of Service Research, Journal of Service Marketing (books)
2001-2002 Visiting scholar, Haas School of Business, University of California, Berkeley. 2003, Visiting researcher at New York University.
Teaching activities
Current year
Master Course Theories of Marketing
Previous years
Master Course Consumer Behavior
Thesis supervision
Participation in academic networks
Member of the scientific advisory board of the NIMA (Netherlands Institute of Marketing) Chair of the Research, Advisory, and Policy (RAP) Council Child Helplines International with members from Africa, MENA, EU, Asia, Americas.
Membership editorial staff or referee activities
Reviewer for International Journal of Service Industry Management, Reviewer for Journal of Marketing, Review panel of Journal of Business Ethics, Reviewer for International Business Review, Specials Issue on Corporate Social Responsibility. Reviewer for Journal of Service Research, Reviewer for Journal of Service Marketing (books)
Various activities
Director Corporate Relations
University of Amsterdam Business School
Jury Marketing Excellence Awards, Nima, 2010, 2011.
2015
- J.E.M. Kolk, W.M. van Dolen & L. Ma (in press). Consumer perceptions of CSR: (how) is China different? International Marketing Review. doi: 10.1108/IMR-03-2014-0091
- J.E.M. Kolk, M. Vock & W.M. van Dolen (in press). Microfoundations of partnerships: exploring the role of employees in trickle effects. Journal of Business Ethics. doi: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2304890
2014
- M. Vock, W. van Dolen & A. Kolk (2014). Micro-Level Interactions in Business-Nonprofit Partnerships. Business & Society, 53 (4), 517-550. doi: 10.1177/0007650313476030[go to publisher's site]
- Z. Ren, M.H. Peetz, S. Liang, W. van Dolen & M. de Rijke (2014). Hierarchical multi-label classification of social text streams. In SIGIR '14: proceedings of the 37th International ACM SIGIR Conference on Research and Development in Information Retrieval: July 6-11 2014, Gold Coast, Queensland, Australia (pp. 213-222). New York, NY: ACM.
2013
- M. Vock, W. van Dolen & K. de Ruyter (2013). Understanding willingness to pay for social network sites. Journal of Service Research, 16 (3), 311-325. doi: 10.1177/1094670512472729
- M. Vock, W. van Dolen & A. Kolk (2013). Changing behaviour through business-nonprofit collaboration? Consumer responses to social alliances. European Journal of Marketing, 47 (9), 1476-1503. doi: 10.1108/EJM-10-2011-0546[go to publisher's site]
- W.M. van Dolen, C.B. Weinberg & L. Ma (2013). The influence of unemployment and divorce rate on child help-seeking behavior about violence, relationships, and other issues. Child Abuse & Neglect, 37 (2-3), 172-180. doi: 10.1016/j.chiabu.2012.09.014
- H.H. Lee, W. van Dolen & A. Kolk (2013). On the role of social media in the ‘responsible’ food business: blogger buzz on health and obesity issues. Journal of Business Ethics, 118 (4), 695-707. doi: 10.1007/s10551-013-1955-0[go to publisher's site]
2012
- A. Kolk, H.H.M. Lee & W. van Dolen (2012). A fat debate on Big Food? Unraveling blogosphere reactions. California Management Review, 55 (1), 47-73.[go to publisher's site]
- W.M. van Dolen, D. de Cremer & K. de Ruyter (2012). Consumer cynicism toward collective buying: the interplay of others’ outcomes, social value orientation, and mood. Psychology & Marketing, 29 (5), 306-321. doi: 10.1002/mar.20523
2011
- T. Verhagen & W. van Dolen (2011). The influence of online store beliefs on consumer online impulse buying: A model and empirical application. Information & Management, 48 (8), 320-327. doi: 10.1016/j.im.2011.08.001
2010
- A. Kolk, W. van Dolen & M. Vock (2010). Trickle effects of cross-sector social partnerships. Journal of Business Ethics, 94 (1 Suppl.), 123-137. doi: 10.1007/s10551-011-0783-3[go to publisher's site]
- A. Kolk, P. Hong & W. van Dolen (2010). Corporate social responsibility in China: an analysis of domestic and foreign retailers' sustainability dimensions. Business Strategy and the Environment, 19 (5), 289-303. doi: 10.1002/bse.630[go to publisher's site]
2009
- P.A. Dabholkar, W.M. van Dolen & K. de Ruyter (2009). A dual-sequence framework for B2C relationship formation: moderating effects of employee communication style in online group chat. Psychology & Marketing, 26 (2), 145-174.
- T. Verhagen & W. van Dolen (2009). Online purchase intentions: A multi-channel store image perspective. Information & Management, 46 (2), 77-82. doi: 10.1016/j.im.2008.12.001
2008
- W.M. van Dolen, K. de Ruyter & S. Streukens (2008). The effect of humor in electronic service encounters. Journal of Economic Psychology, 29 (2), 160-179.
- M.J.H. van Birgelen, M.G.M. Wetzels & W.M. van Dolen (2008). Effectiveness of corporate employment web sites: How content and form influence intentions to apply. International Journal of Manpower, 29 (8), 731-751.
2007
- W.M. van Dolen, P.A. Dabholkar & J.C. de Ruyter (2007). Satisfaction with Online Commercial Group Chat: The Influence of Perceived Technology Attributes, Chat Group Characteristics, and Advisor Communication Style. Journal of Retailing, 83 (3), 339-358.
2006
- W.M. van Dolen, J.C. de Ruyter & J.M. Carman (2006). The role of self- and group-efficacy in moderated group chat. Journal of Economic Psychology, 27 (3), 324-343.
2005
- W.M. van Dolen (2005). Moderated group chat: An empirical assessment of a new E-service encounter. In S. Feinberg (Ed.), Empirical research of online spaces. Illinois: Illiois Institute of Technology.
- W.M. van Dolen & P.A. Dabholkhar (2005). Online Commercial Chat: A New Tool for E-Business. The E-business Review, 5, 41-44.
2004
- W.M. van Dolen, J.C. de Ruyter & S. Streukens (2004). The impact of humor in face-to-face and electronic encounters. Advances in Consumer Research, XXXI, 132-139.
- W.M. van Dolen, J.C. de Ruyter & J.G.A.M. Lemmink (2004). An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction. Journal of Business Research, 57 (4), 437-444. doi: http://dx.doi.org/10.1016/S0148-2963(02)00277-1
2003
- W.M. van Dolen & J.C. de Ruyter (2003). Moderated group chat: An empirical assessment of a new e-service encounter. International Journal of Service Industry Management, 13 (5), 496-512.
- W.M. van Dolen (2003). Book review of ''Practice what you preach: What managers must do to create a high achievement culture'' by Maister, David H [Review of the book Practice what you preach: What managers must do to create a high achievement culture]. International Journal of Service Industry Management, 14(4), 364-369.
2002
- W.M. van Dolen, J.G.A.M. Lemmink, J.C. de Ruyter & A. de Jong (2002). Customer-sales employee encounters: a dyadic perspective. Journal of Retailing, 78 (4), 265-279. doi: http://dx.doi.org/10.1016/S0022-4359(02)00067-2
2001
- W.M. van Dolen, J.G.A.M. Lemmink, J. Mattsson & I.. Rhoen (2001). Affective consumer responses in service encounters: The emotional content in narratives of critical incidents. Journal of Economic Psychology, 22 (3), 359-376. doi: http://dx.doi.org/10.1016/S0167-4870(01)00038-1
2011
- W. van Dolen (2011). [Review of the book Memorable customer experiences: a research anthology]. Journal of Service Marketing, 25(5), 393-393.
2009
- T. Verhagen & W. van Dolen (2009). The influence of online store characteristics on consumer impulsive decision-making: a model and empirical application. (extern rapport, VU Research Memorandum, no 2009-8). Amsterdam: Vrije Universiteit Amsterdam.
2007
- W.M. van Dolen, P.A. Dabholkar & J.C. de Ruyter (2007). La satisfaction envers les discussions en ligne de clients: l' influence des attributs technologiques percus, des caractéristiques du groupe de discussion et du style de communcation du conseiller. Recherche et Applications en Marketing, 22 (3), 83-112.
2013
- W.M. van Dolen (2013). Buzz-gedrag voorspeld aan de hand van klantkarakteristieken. (extern rapport, research report for ING). : ING.
2010
- W.M. van Dolen (2010). Social Network Marketing. InforMAAtie, Magazine Marketing Associatie, 17 (1).
2005
- W.M. van Dolen (2005). High Touch met High Tech; De chatmethodiek van de Kindertelefoon. (intern rapport). onbekend: Afdeling Business Studies.
2007
- M.J.H. van Birgelen, M.G.M. Wetzels & W.M. van Dolen (2007). Effectiveness of Corporate Employment Websites: How content and form influence intentions to apply. (intern rapport). Amsterdam: Faculteit Economie en Bedrijfskunde.
- T. Verhagen & W.M. van Dolen (2007). Explaining online purchase intentions: A multi-channel store image perspective. (extern rapport, Research Memorandum, no 2007-8). Amsterdam: Vrije Universiteit.
2006
- W.M. van Dolen, J.C. de Ruyter & S. Streukens (2006). The Effect of Humor in Electronic Service Encounters. (intern rapport, Working Paper). Amsterdam: Faculteit Economie en Bedrijfskunde.
- W.M. van Dolen, P.A. Dabholkar & J.C. de Ruyter (2006). A relational framework for service encounters: Moderating effects of employee communication style. (intern rapport, Working Paper). Amsterdam: Faculteit Economie en Bedrijfskunde.
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