Photographer: Ineke Oostveen

prof. dr. W.M. (Willemijn) van Dolen


  • Faculty of Economics and Business
    Section International Strategy & Marketing
  • Visiting address
    REC M
    Plantage Muidergracht 12  Amsterdam
    Room number: M1.42
  • Postal address:
    Postbus  15953
    1001 NL  Amsterdam
  • W.M.vanDolen@uva.nl
    T: 0205254204

Positions

Professor of Marketing

Director Corporate Relations Faculty of Economics and Business

Member supervisory board Amsterdam Marketing (www.Iamsterdam.com)

Member supervisory board Starbucks, EMEA, B.V.

Member supervisory board AFM

Research programme

Marketing

Research interests

Social media, Corporate social responsibility & marketing, Social services to children

zie oratie: http://www.oratiereeks.nl/upload/pdf/PDF-3464Oratie_Van_Dolen_webgalerij.pdf

Dissertation title

Close Encounters of Various Kinds: Empirical Studies of Customer-Firm Interactions. Maastricht University.

International ties

Joint research project with Professor Charles Weinberg, Sauder School of Business, The University of British Columbia, Vancouver.

2001-2002 Visiting scholar, Haas School of Business, University of California, Berkeley. 2003, Visiting researcher at New York University.

Teaching activities

Current year

Master Course Theories of Marketing

Online Marketing

Previous years

Master Course Consumer Behavior

Thesis supervision

 

Participation in academic networks

Member of the scientific advisory board of the NIMA (Netherlands Institute of Marketing)

Research Child Helplines International with members from Africa, MENA, EU, Asia, Americas.

Amsterdam Academic Alliance (AAA) Data Science Program.

Membership editorial staff or referee activities

Reviewer for International Journal of Service Industry Management, Reviewer for Journal of Marketing, Review panel of Journal of Business Ethics, Reviewer for International Business Review, Specials Issue on Corporate Social Responsibility. Reviewer for Journal of Service Research, Reviewer for Journal of Service Marketing (books)

Various activities

  • 2016-present                Member Supervisory Board AFM
  • 2016-present                Member Supervisory Board Starbucks, EMEA, B.V.
  • 2014-present                Member Supervisory Board Amsterdam Marketing ( www.iamsterdam.com)
  • 2015-present                Amsterdam Business School Isaac Roet Prijs (chair)
  • 2015                             SWOCC thesis award jury member
  • 2014-2015                    H.K. Nieuwenhuis thesis award jury member
  • 2014-present                Advisory board Amsterdam Academic Club
  • 2014-present                Advisory board SEO (www.seo.nl)
  • 2013                             Jury Nationale Marketing Challenge, SEFA.

2017

  • Mehta, R., Demmers, J., van Dolen, W. M., & Weinberg, C. B. (2017). When red means go: non-normative effects of red under sensation seeking. Journal of Consumer Psychology, 91-97. [details]

2016

  • Kolk, A., Vock, M., & van Dolen, W. (2016). Microfoundations of partnerships: exploring the role of employees in trickle effects. Journal of Business Ethics, 135(1), 19-34. DOI: 10.1007/s10551-015-2727-9 [details] [PDF]
  • Mazloom, M., van Rietveld, R., Rudinac, S., Worring, M., & van Dolen, W. M. (2016). Multimodal Popularity Prediction of Brand-related Social Media Posts. In ACM International Conference on Multimedia. [details]
  • van Rietveld, R., Mazloom, M., Worring, M., & van Dolen, W. M. (2016). Visual Electronic Word Of Mouth: A Multimodal Brand Approach And Case Study. In EMAC Conference. [details]

2015

  • Kolk, A., van Dolen, W., & Ma, L. (2015). Consumer perceptions of CSR: (how) is China different? International Marketing Review, 32(5), 492-517. DOI: 10.1108/IMR-03-2014-0091 [details] [PDF]
  • Lee, H. H. M., & van Dolen, W. (2015). Creative participation: collective sentiment in online co-creation communities. Information & Management, 52(8), 951-964. DOI: 10.1016/j.im.2015.07.002 [details]

2014

  • Ren, Z., Peetz, M. H., Liang, S., van Dolen, W., & de Rijke, M. (2014). Hierarchical multi-label classification of social text streams. In SIGIR '14: proceedings of the 37th International ACM SIGIR Conference on Research and Development in Information Retrieval: July 6-11 2014, Gold Coast, Queensland, Australia (pp. 213-222). New York, NY: ACM. DOI: 10.1145/2600428.2609595 [details]
  • Vock, M., van Dolen, W., & Kolk, A. (2014). Micro-Level Interactions in Business-Nonprofit Partnerships. Business & Society, 53(4), 517-550. DOI: 10.1177/0007650313476030 [details] [PDF]
  • Verhagen, T., van Nes, J., Feldberg, F., & van Dolen, W. (2014). Virtual customer service agents: using social presence and personalization to shape online service encounters. Journal of Computer-Mediated Communication, 19(3), 529-545. DOI: 10.1111/jcc4.12066 [details]

2013

  • Lee, H. H., van Dolen, W., & Kolk, A. (2013). On the role of social media in the ‘responsible’ food business: blogger buzz on health and obesity issues. Journal of Business Ethics, 118(4), 695-707. DOI: 10.1007/s10551-013-1955-0 [details] [PDF]
  • Vock, M., van Dolen, W., & de Ruyter, K. (2013). Understanding willingness to pay for social network sites. Journal of Service Research, 16(3), 311-325. DOI: 10.1177/1094670512472729 [details]
  • Vock, M., van Dolen, W., & Kolk, A. (2013). Changing behaviour through business-nonprofit collaboration? Consumer responses to social alliances. European Journal of Marketing, 47(9), 1476-1503. DOI: 10.1108/EJM-10-2011-0546 [details] [PDF]
  • van Dolen, W. M., Weinberg, C. B., & Ma, L. (2013). The influence of unemployment and divorce rate on child help-seeking behavior about violence, relationships, and other issues. Child Abuse & Neglect, 37(2-3), 172-180. DOI: 10.1016/j.chiabu.2012.09.014 [details]

2012

  • Kolk, A., Lee, H. H. M., & van Dolen, W. (2012). A fat debate on Big Food? Unraveling blogosphere reactions. California Management Review, 55(1), 47-73. DOI: 10.1525/cmr.2012.55.1.47 [details] [PDF]
  • van Dolen, W. M., de Cremer, D., & de Ruyter, K. (2012). Consumer cynicism toward collective buying: the interplay of others’ outcomes, social value orientation, and mood. Psychology & Marketing, 29(5), 306-321. DOI: 10.1002/mar.20523 [details]

2011

  • Verhagen, T., & van Dolen, W. (2011). The influence of online store beliefs on consumer online impulse buying: A model and empirical application. Information & Management, 48(8), 320-327. DOI: 10.1016/j.im.2011.08.001 [details]

2010

  • Kolk, A., Hong, P., & van Dolen, W. (2010). Corporate social responsibility in China: an analysis of domestic and foreign retailers' sustainability dimensions. Business Strategy and the Environment, 19(5), 289-303. DOI: 10.1002/bse.630 [details] [PDF]
  • Kolk, A., van Dolen, W., & Vock, M. (2010). Trickle effects of cross-sector social partnerships. Journal of Business Ethics, 94(1 Suppl.), 123-137. DOI: 10.1007/s10551-011-0783-3 [details] [PDF]

2009

  • Dabholkar, P. A., van Dolen, W. M., & de Ruyter, K. (2009). A dual-sequence framework for B2C relationship formation: moderating effects of employee communication style in online group chat. Psychology & Marketing, 26(2), 145-174. DOI: 10.1002/mar.20265 [details]
  • Verhagen, T., & van Dolen, W. (2009). Online purchase intentions: A multi-channel store image perspective. Information & Management, 46(2), 77-82. DOI: 10.1016/j.im.2008.12.001 [details]

2008

  • van Dolen, W. M., de Ruyter, K., & Streukens, S. (2008). The effect of humor in electronic service encounters. Journal of Economic Psychology, 29(2), 160-179. DOI: 10.1016/j.joep.2007.05.001 [details]
  • van Birgelen, M. J. H., Wetzels, M. G. M., & van Dolen, W. M. (2008). Effectiveness of corporate employment web sites: How content and form influence intentions to apply. International Journal of Manpower, 29(8), 731-751. DOI: 10.1108/01437720810919323 [details]

2007

  • van Dolen, W. M., Dabholkar, P. A., & de Ruyter, J. C. (2007). Satisfaction with Online Commercial Group Chat: The Influence of Perceived Technology Attributes, Chat Group Characteristics, and Advisor Communication Style. Journal of Retailing, 83(3), 339-358. DOI: 10.1016/j.jretai.2007.03.004 [details]

2006

  • van Dolen, W. M., de Ruyter, J. C., & Carman, J. M. (2006). The role of self- and group-efficacy in moderated group chat. Journal of Economic Psychology, 27(3), 324-343. DOI: 10.1016/j.joep.2005.05.007 [details]

2005

  • van Dolen, W. M. (2005). Moderated group chat: An empirical assessment of a new E-service encounter. In S. Feinberg (Ed.), Empirical research of online spaces. Illinois: Illiois Institute of Technology. [details]
  • van Dolen, W. M., & Dabholkhar, P. A. (2005). Online Commercial Chat: A New Tool for E-Business. The E-business Review, 5, 41-44. [details]

2004

  • van Dolen, W. M., de Ruyter, J. C., & Lemmink, J. G. A. M. (2004). An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction. Journal of Business Research, 57(4), 437-444. DOI: 10.1016/S0148-2963(02)00277-1 [details]
  • van Dolen, W. M., de Ruyter, J. C., & Streukens, S. (2004). The impact of humor in face-to-face and electronic encounters. Advances in Consumer Research, XXXI, 132-139. [details]

2003

  • van Dolen, W. M. (2003). Book review of ''Practice what you preach: What managers must do to create a high achievement culture'' by Maister, David H. [Review of: D.H. Maister (2001) Practice what you preach: What managers must do to create a high achievement culture]. International Journal of Service Industry Management, 14(4), 364-369. [details]
  • van Dolen, W. M., & de Ruyter, J. C. (2003). Moderated group chat: An empirical assessment of a new e-service encounter. International Journal of Service Industry Management, 13(5), 496-512. DOI: 10.1108/09564230210447959 [details]

2002

  • van Dolen, W. M., Lemmink, J. G. A. M., de Ruyter, J. C., & de Jong, A. (2002). Customer-sales employee encounters: a dyadic perspective. Journal of Retailing, 78(4), 265-279. DOI: 10.1016/S0022-4359(02)00067-2 [details]

2001

  • van Dolen, W. M., Lemmink, J. G. A. M., Mattsson, J., & Rhoen, I. (2001). Affective consumer responses in service encounters: The emotional content in narratives of critical incidents. Journal of Economic Psychology, 22(3), 359-376. DOI: 10.1016/S0167-4870(01)00038-1 [details]

2011

  • van Dolen, W. (2011). [Review of: A. Lindgreen, J. Vanhamme (2009) Memorable customer experiences: a research anthology]. Journal of Service Marketing, 25(5), 393-393. DOI: 10.1108/08876041111149748 [details]

2009

  • Verhagen, T., & van Dolen, W. (2009). The influence of online store characteristics on consumer impulsive decision-making: a model and empirical application. (VU Research Memorandum; No. 2009-8). Amsterdam: Vrije Universiteit Amsterdam. [details]

2007

  • van Dolen, W. M., Dabholkar, P. A., & de Ruyter, J. C. (2007). La satisfaction envers les discussions en ligne de clients: l' influence des attributs technologiques percus, des caractéristiques du groupe de discussion et du style de communcation du conseiller. Recherche et Applications en Marketing, 22(3), 83-112. [details]

2013

  • van Dolen, W. M. (2013). Buzz-gedrag voorspeld aan de hand van klantkarakteristieken. (research report for ING). ING. [details]

2005

  • van Dolen, W. M. (2005). High Touch met High Tech; De chatmethodiek van de Kindertelefoon. onbekend: Afdeling Business Studies. [details]

2017

  • El Haji, A. (2017). Experimental studies on the psychology of property rights [details / files]

2007

  • Verhagen, T., & van Dolen, W. M. (2007). Explaining online purchase intentions: A multi-channel store image perspective. (Research Memorandum; No. 2007-8). Amsterdam: Vrije Universiteit. [details]
  • van Birgelen, M. J. H., Wetzels, M. G. M., & van Dolen, W. M. (2007). Effectiveness of Corporate Employment Websites: How content and form influence intentions to apply. Amsterdam: Faculteit Economie en Bedrijfskunde. [details]

2006

  • van Dolen, W. M., Dabholkar, P. A., & de Ruyter, J. C. (2006). A relational framework for service encounters: Moderating effects of employee communication style. (Working Paper). Amsterdam: Faculteit Economie en Bedrijfskunde. [details]
  • van Dolen, W. M., de Ruyter, J. C., & Streukens, S. (2006). The Effect of Humor in Electronic Service Encounters. (Working Paper). Amsterdam: Faculteit Economie en Bedrijfskunde. [details]
This list of publications is extracted from the UvA-Current Research Information System. Questions? Ask the library or the Pure staff of your faculty / institute. Log in to Pure to edit your publications.
  • Autoriteit Financiële Markten
    Raad van Toezicht
  • Starbucks Coffee EMEA, B.V.
    Commissariaat
  • Stichting Amsterdam Marketing
    Raad van Toezicht

edit contact information edit tabs