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Just as last year, the results of the 2016 National Student Survey (NSE) show that the satisfaction of UvA students about their programmes has increased. The NSE was published on on Thursday, 12 May. This year marks the UvA’s highest score since 2010, the first year in which the university took part in the NSE. The survey also shows a higher level of student satisfaction in most areas.

NSE logo

The NSE is a large annual survey in which Bachelor’s and Master’s students rate their degree programme by completing a questionnaire. In the questionnaire they appraise – on a scale from 1 (very dissatisfied) to 5 (very satisfied) – various aspects such as the content of their programmes, their lecturers, the study facilities, assessment and workload.

This year overall student satisfaction is 4.01, compared to 3.96 in 2015. With this, the UvA, just as last year, has moved closer to the average score of other universities, which is 4,07. The UvA scored an average of 0.05 points higher this year, while the average of the other Dutch universities increased by an average of 0.02 points.

Rating per area

The satisfaction level of UvA students has risen in almost all areas surveyed. The most significant gain is in the area of quality assurance and the general atmosphere within the programme.

In recent years a number of improvement measures have been taken across the UvA and within the study programmes in areas with a low level of student satisfaction. These include the creation of a central student desk for students (with longer opening hours and better trained staff) and an app that gives access to information about timetables, marks, study spaces, etc.

In the latest NSE the UvA scored lower than 3.5 (satisfactory level) in two of the fifteen areas: career and study guidance, which scored 3.23 and 3.37 respectively. In 2015 four areas were rated below the satisfactory level, and in 2014 five.

NSE Tabel
Scale from 1 (very dissatisfied) to 5 (very satisfied)

The NSE was held from 15 January to 6 March 2016. This year’s response at the UvA was 32% (9,550 UvA students participated), a 4% increase on last year.

Good practices

The results of the NSE will be discussed further within the in 2014 created NSE platform, in which representatives from faculties and support services meet with one another, discuss their analyses and results, and share good practices. To this end, events are regulary held. The next will focus on career guidance.