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Prof. dr. N.M. (Nico) van Dijk

Faculty of Economics and Business
Section Quantitative Economics
Photographer: FEB
Visiting address
  • Roetersstraat 11
  • Room number: 4.32
Postal address
  • Postbus 15867
    1001 NJ Amsterdam
Contact details
  • Profile

    Positions

    Professor Operational Research and Management

    Research programme

    Operations Research

    Research interests

    He has a strong research background with over ninety papers in scientific journals in the field of stochastic operations research, most notably queueing.

    Generally his aim is to promote and execute analytic and quantitative tools for a wide variety of practical fields in industry, transportation and service environments.

    Curriculum Vitae

  • Publications

    2010

    2009

    2008

    2007

    • Haijema, R., van der Wal, J., & van Dijk, N. M. (2007). Blood Platelet Production: Optimization by Dynamic Programming and Simulation. Computers & Operations Research, 34(3), 760-779. https://doi.org/10.1016/j.cor.2005.03.023
    • van Dijk, N. M., & van der Sluis, E. (2007). OR for Simulation and Its Optimization. In K-H. Waldmann, & U. M. Stocker (Eds.), Operations Research Proceedings 2006 (pp. 587-592-Part XIX). Berlin: Springer Verlag. https://doi.org/10.1007/978-3-540-69995-8_93

    2006

    • Haijema, R., Duin, C. W., & van Dijk, N. M. (2006). Train shunting: A practical heuristic inspired by Dynamic Programming. In R. J. Jorna, W. van Wezel, & A. Meystel (Eds.), Planning in Intelligent Systems: Aspects, Motivations and Methods (pp. 437-476). New York: Wiley.
    • van Dijk, N. M. (2006). On State Space Truncation of Finite Jackson Networks. In H-D. Haasis, H. Kopfer, & J. Schönberger (Eds.), Operations Research Proceedings 2005: Selected Papers of the Annual International Conference of the German Operations Research Society (pp. 805-810). Bremen: Springer. [details]
    • van Dijk, N. M., & Sladky, K. (2006). Monotonicity and Error Bounds for Nonnegative Dynamic Structures. Part I: Discrete Case. Kybernetika, 42, 37-56. [details]
    • van Dijk, N. M., & Sladky, K. (2006). Monotonicity and Error Bounds for Nonnegative Dynamic Structures. Part II: Continuous Case. Kybernetika, 42, 161-180. [details]
    • van Dijk, N. M., & Sladky, K. (2006). On Total reward variance for Continous-Time markov Reward Chains. Journal of Applied Probability, 43(4), 1044-1052. https://doi.org/10.1239/jap/1165505206 [details]
    • van Dijk, N. M., & van der Sluis, E. (2006). Check-In Computation and Optimization by Stimulation and IP in Combination. European Journal of Operational Research, 171, 1152-1168. https://doi.org/10.1016/j.ejor.2005.01.023 [details]

    2005

    • Haijema, R., van der Wal, J., & van Dijk, N. M. (2005). Blood Platelet Production: a Multi-type Perishable Inventory Problem. Operations Research Proceedings, 2004, 84-92.
    • Sladky, K., & van Dijk, N. M. (2005). On Total Reward Variance in Markov Chains. Operations Research Proceedings, 2004, 319-326.
    • van Dijk, N. M. (2005). On Product Form Tandem Structures. Mathematical Methods of Operations Research, 62(3), 429-436. https://doi.org/10.1007/s00186-005-0043-3
    • van Dijk, N., van der Sluis, E., Haijema, R., Al-Ibrahim, A., & van der Wal, J. (2005). Simulation and OR (operations research) in combination for practical optimization. In M. E. Kuhl, N. M. Steiger, F. B. Armstrong, & J. A. Joines (Eds.), Proceedings of 2005 Winter Simulation Conference: Hilton at the Walt Disney World Resort, Orlando, Florida, U.S.A., Dec 4-7, 2005 (Vol. 2005, pp. 274-284). New York, NY: Association for Computing Machinery. [details]

    2004

    2002

    • Huisman, T., Boucherie, R. J., & van Dijk, N. M. (2002). A solvable queueing network model for railway networks and its validation and application for the Netherlands. European Journal of Operational Research, 142, 30-51. https://doi.org/10.1016/S0377-2217(01)00269-7 [details]
    • van Dijk, N. M. (2002). To Pool or Not to Pool? The Benefits of Combining of Combining Queuing and Simulation. In Proceedings of the 2002 Winter Simulation Conference (pp. 1469-1472) [details]
    • van Dijk, N. M., & van der Sluis, H. J. (2002). Simple Product-Form Bounds for Queueing Networks with Finite Clusters. Annals of Operations Research, 113, 175-195. https://doi.org/10.1023/A:1020922315539 [details]

    2001

    • Yücesan, E., van Wassenhove, L. N., Papanikas, K., & van Dijk, N. M. (2001). On-line error bounds for steady-state approximations: a potential solution to the initialization bias problem. In Proceedings of the 2001 Winter Simulation Conference (pp. 460-467) [details]
    • van Dijk, N. M. (2001). Monotonicity and Error Bound Results. In B. R. Haverkort, R. Marie, G. Rubino, & K. Trividi (Eds.), Performability Modelling (pp. 107-138). John Wiley & Sons. [details]
    • van Dijk, N. M., & Joustra, P. E. (2001). Simulation of check-in at airports. In Proceedings of the 2001 Winter Simulation Conference (pp. 1023-1028) [details]

    2000

    1999

    • van Dijk, N. M., & Grassmann, W. K. (1999). The production form tool for queueing networks. In W. K. Grassmann (Ed.), Computational Probability (pp. 409-444). Dordrecht: Kluwer Academic Publishers. [details]
    • van Dijk, N. M., & Sladky, K. (1999). Error bounds for nonnegative dynamic models. Journal of Optimization Theory and Applications, (101), 449-474. [details]

    1998

    1997

    • Boucherie, R. J., & van Dijk, N. M. (1997). On the arrival Theorem for Product form queueing Networks with Blocking. Performance Evaluation, 29, 155-176. https://doi.org/10.1016/S0166-5316(96)00045-4 [details]
    • van Dijk, N. M. (1997). Call Centers: Het maken en optimaliseren van prestatie. Tijdschrift Management & Informatie, 3(1), 33-40. [details]
    • van Dijk, N. M. (1997). Error Bounds for Arbitrary Approximations of "Nearly Reversible" Markov Chains and a Communications Example. Kybernetika, 33(2), 171-184. [details]
    • van Dijk, N. M. (1997). Error Bounds on a Practical Approximation for Finit Tandem Queues. Operations Research Letters, 21, 201-208. https://doi.org/10.1016/S0167-6377(97)00029-1 [details]
    • van Dijk, N. M. (1997). On Hybrid QCombination of Queueing and Simulation. In P. Gerill (Ed.), 9th European Simulation Symposium "Simulation in Industry". (pp. 373-377). Ghent, Belgie: SCS (Society for Computer Simulation International). [details]
    • van Dijk, N. M. (1997). Why queueing never vanishes. European Journal of Operational Research, 99, 463-476. https://doi.org/10.1016/S0377-2217(97)00015-5 [details]
    • van Dijk, N. M., & Miyazawa, M. (1997). A Note on Bounds and Error Bounds for nonexponential Batch Arrival Systems. Probability in the Engineering and Informational Sciences, 11, 189-201. https://doi.org/10.1017/S0269964800004757 [details]

    1996

    • Nuyens, R. P. A., van Dijk, N. M., van Wassenhove, L. N., & Yücesan, E. (1996). An experimental analysis of steady state convergence in simple queueing systems: Implications for flexible manufacturing system models. Simulation Practice and Theory, 4(1), 1-29. https://doi.org/10.1016/0928-4869(95)00020-8 [details]
    • van Dijk, N. M. (1996). A note on monotonicity for performability models. Probability in the Engineering and Informational Sciences, 96(10), 299-310. [details]
    • van Dijk, N. M. (1996). An approximate solution and error bound for a discrete time queue with simultaneous servicing. European Journal of Operational Research, 96(2), 289-298. https://doi.org/10.1016/S0377-2217(96)00107-5 [details]
    • van Dijk, N. M. (1996). Simple performance bounds for production lines with finite capacities. Production Planning and Control, 20-24. [details]
    • van Dijk, N. M., & Hordijk, A. (1996). Time discretization for controlled Markov processes. Part I: General approximation results. Kybernetika, 32(1), 1-16. [details]
    • van Dijk, N. M., & Hordijk, A. (1996). Time discretization for controlled Markov processes. Part II: A jump and diffusion application. Kybernetika, 32(2), 139-158. [details]

    1995

    • van Dijk, N. M. (1995). A simple performability estimate for Jackson networks with an unreliable output channel. Probability in the Engineering and Informational Sciences, 9, 603-614. [details]
    • van Dijk, N. M. (1995). Sensitivity error bounds for non-exponential stochastic networks. Kybernetika, 31(2), 175-188. [details]
    • van Dijk, N. M., & Sladky, K. (1995). Continuous-time dynamic reward structures. In et al, & A. Kleinschmidt (Eds.), Operations Research 1995. Proceedings SOR '95, Passau, Germany (pp. 96-101). Berlijn: Springer. [details]
    • van Dijk, N. M., & ea, U. (1995). Insensitivity in discrete-time generalized semi-Markov processes allowing multiple events and probabilistic service scheduling. The Annals of Applied Probability, 5(1), 78-96. https://doi.org/10.1214/aoap/1177004829 [details]

    2009

    • van Dijk, N. M., van der Sluis, E., Haijema, R., Al-Ibrahim, A., & van der Wal, J. (2009). OR and simulation in combination for optimization. In L. Zadnik Stim, J. Ž̌erovnik, S. Drobne, & A. Lisec (Eds.), SOR '09 proceedings: the 10th International Symposium on Operational Research in Slovenia, Nova Gorica, Slovenia, September 23-25, 2009 (pp. 393-403). Ljubljana: Slovenian Society Informatika (SDI), Section for Operational Research (SOR). [details]

    2008

    • Joustra, P. E., Kolfin, R., van Dijk, N. M., Koning, C. C. E., & Bakker, P. J. M. (2008). Efficiency improvement by capacity variability reduction: A case study for a radiotherapy process. (AE-Report; No. 2/2008). Faculteit Economie en Bedrijfskunde.
    • van Dijk, N. M. (2008). Error bounds and comparison results: The Markov Reward Approach for queueing networks. Part I Motivation and general results; Part II Applications. (AE-Report; No. 5/2008). Faculteit Economie en Bedrijfskunde.
    • van Dijk, N. M. (2008). On practical product form characterization. Part I product forms: Single station hierarchy; Part II product forms:Tandem and cluster structures. (AE-Report; No. 4/2008). Faculteit Economie en Bedrijfskunde.

    2007

    • van Dijk, N. M., & van der Sluis, E. (2007). Practical Optimization by OR and Simulation. In B. Zupancic, R. Karba, & S. Blazic (Eds.), Proceedings of the 6th EUROSIM Congress on Modelling and Simulation Vienna: ARGESIM/ASIM-Verlag.

    2006

    • Haijema, R., van Dijk, N. M., & van der Wal, J. (2006). Blood Platelet Optimization by SDP and Simulation. In POMS Database
    • Haijema, R., van Dijk, N. M., van der Wal, J., & Smit Sibinga, C. T. (2006). Blood Platelet Production with Breaks: Optimization by SDP and Simulation. In 14 th International Seminar on Production Economics Austria.
    • Smit Sibinga, C. T., van Dijk, N. M., van der Wal, J., & Haijema, R. (2006). A novel approach to optimal blood platelet logistics. Transfusion, 46.
    • Smit Sibinga, C. T., van Dijk, N. M., van der Wal, J., & Haijema, R. (2006). A novel approach to optimal blood platelet logistics. Vox Sanguinis, 91, 13-13.
    • van Dijk, N. M., & Boucherie, R. J. (2006). Monotonicity and Error Bounds for Networks of Erlang Loss Queues. (AE-Report; No. 3/2006). Amsterdam: Faculteit Economie en Bedrijfskunde.
    • van Dijk, N. M., & Kortbeek, N. (2006). On the Interaction between the OT and ICU. (AE-report; No. 6/2006). Amsterdam: Faculteit Economie en Bedrijfskunde.
    • van Dijk, N. M., & Sladky, K. (2006). On Error Bounds for Continuous-Time Nonnegative Dynamic Systems. (AE-Report; No. 5/2006). Amsterdam: Faculteit Economie en Bedrijfskunde.
    • van Dijk, N. M., & van der Sluis, E. (2006). Two basic problems in communications. In Proceedings Second Korea-Netherlands Conference on Queueing Theory and its Applications to Telecommunication System Amsterdam: Tinbergen Institute.
    • van Dijk, N. M., Haijema, R., van der Wal, J., & Smit Sibinga, C. T. (2006). Blood Platelet Production: A formal approach for practical optimization. (AE-Report; No. 2/2006). Amsterdam: Faculteit Economie en Bedrijfskunde.

    2004

    • van Dijk, N. M., Heemskerk, L. C., Diercks, R. L., & Andriessen, M. P. H. M. (2004). Heersen over de golven: het verkorten van wachtlijsten met wachttijden theorie en simulatie. Medisch Contact, 59(11), 406-408.
    • van Dijk, N. M., Heemskerk, L. C., Diercks, R. L., & Andriessen, M. P. H. M. (2004). Het halve werk is een goed begin: wachttijdtheorie en simulatie illustreren de perspectieven voor deeltijdwerk. Medisch Contact, 59(11), 409-411.

    2001

    • van Dijk, N. M., & Joustra, P. E. (2001). Wachten geanalyseerd. Verkeerskunde, 5, 42-47. [details]

    1999

    • van Dijk, N. M., Hermans, M. D., Teunisse, M. J. G., & Schuurman, M. (1999). Designing the Westerscheldetunnel toll plaza using a combination of queueing and simulation. In H. B. Nembhard, P. A. Farrington, D. T. Sturrock, & G. W. Evans (Eds.), Proceedings 1999 Winter Simulation Conference [details]

    1998

    • Huisman, T., Boucherie, R. J., & van Dijk, N. M. (1998). A stochastic model for railway networks. AE-report, 7/98. [details]

    1997

    • van Dijk, N. M. (1997). General queueing insights for reengineering. Journal of Operations Research Society of Japan, 4, 227-232. [details]
    • van Dijk, N. M. (1997). To Wait or Not to Wait: That is the question. CHANCE, 10(1), 26-30. [details]
    • van Dijk, N. M., & Miyazawa, M. (1997). A simple solution for a dynamic routing problem and its error bound. AE-report, 15/97. [details]
    • van Dijk, N. M., & Miyazawa, M. (1997). An error bound for the troughput of M/G/S/N-systems on the effect of different service distributions. AE-report, 14/97. [details]
    • van Dijk, N. M., & Sladky, K. (1997). A Note on perturbation formulas for finite Markov Chains. AE-report, 17/97. [details]
    • van Dijk, N. M., & Sladky, K. (1997). Monotonicity and Comparison Results for Nonnegative Dynamic Systems. AE-report, 16/97. [details]
    • van Dijk, N. M., & Sladky, K. (1997). On discrete-form expressions for time-inhomogeneous cumulative reward structures. AE-report, 18/97. [details]

    1996

    • van Dijk, N. M. (1996). Analytic comparison results for communication networks. Report AE, 96(16). [details]
    • van Dijk, N. M. (1996). Prestatie-evaluatie van 'Call Centra'. Report AE, 96(17). [details]
    • van Dijk, N. M. (1996). Simple performance bounds for production lines with finite capacities. Report AE, 96(18). [details]
    • van Dijk, N. M. (1996). Why queueing never vanishes. Report AE, 96(19). [details]
    • van Dijk, N. M., & Boucherie, R. J. (1996). On a queueing network model for cellular mobile telecommunications networks. Report AE, 96(21). [details]
    • van Dijk, N. M., & Miyazawa, M. (1996). A note on bounds and error bounds for non-exponential batch arrival systems. Report AE, 96(13). [details]
    • van Dijk, N. M., & Miyazawa, M. (1996). On an extended use of an error bound theorem for comparing Markov chains. Report AE, 96(14). [details]
    • van Dijk, N. M., & Sladky, K. (1996). On uniformization for reducible nonnegative dynamic systems. Report AE, 96(15). [details]

    1995

    • Bastiaan, W. J., & van Dijk, N. M. (1995). De OR-techniek als onderdeel van de integrale logistiek. Amsterdam: Universiteit van Amsterdam. [details]
    • van Dijk, N. M. (1995). A note on steady-state monotonicity for Markov chains. (AE Report; No. 19/95). Unknown Publisher. [details]
    • van Dijk, N. M. (1995). A note on time monotonicity for performability models. (AE Report; No. 20/95). Unknown Publisher. [details]
    • van Dijk, N. M. (1995). An approximate solution and error bound for a discrete time queue with simultaneous servicing. (AE Report; No. 18/95). Unknown Publisher. [details]
    • van Dijk, N. M. (1995). Don't you also hate having to wait? (AE Report; No. 22/95). Unknown Publisher. [details]
    • van Dijk, N. M. (1995). General queueing insights for reengeneering of administrative processes. (AE Report; No. 16/95). Unknown Publisher. [details]
    • van Dijk, N. M. (1995). Service performance measurement and queueing analysis: A case study at TNT. (Ae Report; No. 17/95). Unknown Publisher. [details]
    • van Dijk, N. M. (1995). Doorlooptijdverkorting in dienstverlenende administratieve processen. Tijdschrift Management & Informatie, 3(1), 20-28. [details]
    • van Dijk, N. M. (1995). Error bound and comparison results for queueing networks. In Y. Dallery, & D. Kouvatsos (Eds.), Third International Workshop on queueing networks with blocking (pp. 15/1-15/40). Ilkley, Verenigd Koninkrijk. [details]
    • van Dijk, N. M. (1995). Service performance measurement and queueing analysis: A case study at TNT. In C. Armistead, & R. Teare (Eds.), Services Management (Proceedings of the International Research Symposium, Bournemouth, UK) Bournemouth, Verenigd Koninkrijk: Cassell. [details]
    • van Dijk, N. M., & Sladky, K. (1995). Continuous-time dynamic reward structures. (AE Report; No. 15/95). Unknown Publisher. [details]
    • van Dijk, N. M., Rieder, U., & Sladky, K. (1995). On uniformization for dynamic nonnegative systems. (AE report; No. 21/95). Unknown Publisher. [details]

    2005

    • Haijema, R., van der Wal, J., & van Dijk, N. M. (2005). Operationele Research, een nieuwe tak van sport binnen de bloedbank. Aenorm, 48((jul)), 4-10.

    2004

    • van Dijk, N. M., & van der Sluis, H. J. (2004). Check-In optimalisatie door Computer Simulatie en Wiskunde in Combinatie. Euclides, 8, 340-346.

    1998

    • van Dijk, N. M. (1998). Met wiskundig modelleren uw Call Center optimaliseren. Call Center Magazine, 9, 16-20. [details]
    • van Dijk, N. M. (1998). Wachttijdtheorie. Call Center Magazine, 2, 10-13. [details]

    2006

    • van Dijk, N. M. (2006). Deeltijd helpt produktie verhogen. Medisch Contact, 37, 1434-1434.

    2004

    • van Dijk, N. M., Heemskerk, L. C., Diercks, R. L., & Andriessen, M. P. H. M. (2004). Heersen over de golven. Medisch Contact, 11, 406-408. [details]
    • van Dijk, N. M., Heemskerk, L. C., Diercks, R. L., & Andriessen, M. P. H. M. (2004). Het halve werk is een goed begin. Medisch Contact, 11, 409-411. [details]

    2000

    • van Dijk, N. M., & Bouwman, M. (2000). Simulatie: Een luchthaven op de computer. Natuur & Techniek, September, 32-35. [details]
    • van Dijk, N. M., & Greuter, J. B. J. (2000). To Pool or not to Pool. Call Center Magazine, 5, 38-43. [details]

    1998

    • van Dijk, N. M. (1998). De oneerlijke metro. Call Center Magazine, 7, 44-44. [details]
    • van Dijk, N. M. (1998). De valse schatbewaarder. Call Center Magazine, 9, 47-47. [details]
    • van Dijk, N. M. (1998). De wet van de grote aantallen. Call Center Magazine, 10, 50-51. [details]
    • van Dijk, N. M. (1998). Een ogenblik geduld... Trouw.
    • van Dijk, N. M. (1998). Karretje gooien. Call Center Magazine, 6, 12-12. [details]
    • van Dijk, N. M. (1998). Wat zou u doen voor het miljoen. Call Center Magazine, 5, 6-6. [details]

    1997

    • van Dijk, N. M. (1997). Voorraadbeheer kan veel beter. Logistiek Krant.
    • van Dijk, N. M. (1997). Voorspellen en bestellen. IT & Logistiek, 1(4), 18-22. [details]

    1996

    • van Dijk, N. M. (1996). Altijd in de verkeerde rij. Natuur & Techniek, (12), 10-21. [details]
    • van Dijk, N. M. (1996). Doelgroepstroken, signaleringssystemen en tranferia tegen fileprobleem. Ieder een eigen baan. De Telegraaf.
    • van Dijk, N. M. (1996). Wachten kost jaren van ons leven. De Telegraaf.

    1995

    • van Dijk, N. M. (1995). Nooit meer wachten. Athenaeum Illustre, (1), 43-44. [details]
    • van Dijk, N. M. (1995). To wait or not to wait: is that the question? In J. S. Cramer, O. Estevez-Uscanga, H. W. Capel, C. A. J. Klaassen, & G. J. Mellenbergh (Eds.), Chance and uncertainty (pp. 157-179). Amsterdam: Vossiuspers - Amsterdam University Press. [details]
    • van Dijk, N. M. (1995). Wachten met wiskunde verzachten. Athenaeum Illustre, (1), 7-10. [details]

    2010

    2008

    2011

    • Joustra, P. E., de Wit, J., van Dijk, N. M., & Bakker, P. J. M. (2011). How to juggle with priorities? An interactive tool to quantitatively support medical management with strategic patient-mix decisions. (AE Report; No. 4/2010). Universiteit van Amsterdam.
    • Joustra, P. E., van Dijk, N. M., & Bakker, P. J. M. (2011). Reduce fluctuations in capacity to improve the accessibility of radiotherapy treatment cost-effectively. (AE Report; No. 3/2010). Universiteit van Amsterdam.

    2010

    • de Kort, W., Janssen, M., Kortbeek, N., Jansen, M., van der Wal, J., & van Dijk, N. M. (2010). Platelet Pool Inventory Management: theory meets practice. (AE Report; No. 6/2010). Universiteit van Amsterdam.
    • van Dijk, N. M., & Kortbeek, N. (2010). On the rejection probability in OT-ICU systems. (AE Report; No. 1/2010). Universiteit van Amsterdam.

    2008

    • Kortbeek, N., van der Wal, J., van Dijk, N. M., Haijema, R., & de Kort, W. (2008). Bloodbank production and issuing optimization: Strategies for younger platelets. (AE-Report; No. 3/2008). Faculteit Economie en Bedrijfskunde.

    2007

    • Joustra, P. E., Kolfin, R., van Dijk, N. M., & Bakker, P. J. M. (2007). Reduction in throughput times of a multi-step radiotherapy process by using discrete event simulation. (AE-Report; No. 4/2007). Amsterdam: Faculteit Economie en Bedrijfskunde.
    • Joustra, P. E., van der Sluis, E., & van Dijk, N. M. (2007). To pool or not to pool in hospitals: a theoretical and practical comparison for a radiotherapy outpatient departement. (AE-Report; No. 3/2007). Amsterdam: Faculteit Economie en Bedrijfskunde.
    • van Dijk, N. M. (2007). Error Bounds and Comparison results: The Markov reward Approach for Queueing Networks. (AE-Report; No. 2/2007). Amsterdam: Faculteit Economie en Bedrijfskunde.

    2006

    • van Dijk, N. M., & van der Sluis, E. (2006). Bounds for simulation. (AE-Report; No. 4/2006). Amsterdam: Faculteit Economie en Bedrijfskunde. [details]

    2005

    • van Dijk, N. M., & van der Sluijs, E. (2005). Pooling is not always the answer: a technical note. (Report AE; No. 5/2005). Amsterdam: University of Amsterdam, Institute of Actuarial Science & Econometrics. [details]
    • van Dijk, N. M., van der Sluis, E., Haijema, R., Al Ibrahim, A., & van der Wal, J. (2005). Simulation and OR (operations research) in combination for practical optimalization. (Report AE; No. 7/2005). Amsterdam: Institute of Actuarial Science & Econometrics. [details]

    2004

    • van Dijk, N. M., & van der Sluis, E. (2004). Call Packing Bound for Overflow Systems. (AE Report; No. 1/2004). University of Amsterdam.
    • van Dijk, N. M., & van der Sluis, E. (2004). Call packing bounds for overflow queues. (Report AE; No. 1/2004). Amsterdam: Institute of Actuarial Science & Econometrics. [details]
    • van Dijk, N. M., & van der Sluis, E. (2004). To pool or not to pool in call centers. (Report AE; No. 5/2004). Amsterdam: Institute of Actuarial Science & Econometrics. [details]

    2003

    • van Dijk, N. M., & van der Sluis, E. (2003). Check-In Optimization by Simulation and LP in Combination. (AE-Report; No. 4/2003). University of Amsterdam.
    • van Dijk, N. M., & van der Sluis, E. (2003). Check-in computation and optimalization by simulation and IP in combination. (AE Report; No. 4/2003). Amsterdam: University of Amsterdam. [details]

    2001

    • van Dijk, N. M., & van der Sluis, E. (2001). Simple product-form bounds for queueing networks with finite clusters. (AE-Rapport; No. 2/2001). Amsterdam: Faculty of Economics and Econometrics. [details]
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