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NL

dr. J.W.M. (Joost) Verhoeven

Faculty of Social and Behavioural Sciences
CW : Corporate Communication

Visiting address
  • Nieuwe Achtergracht 166
  • Room number: C8.00
Postal address
  • Postbus 15791
    1001 NG Amsterdam
Contact details
  • Profile

    Research Interests

    I am interested in the way in which organizational members communicate with internal as well as external stakeholders. In particular, I study the motives for, and consequences of employees’ work-related social-media use. Such insights can help organizations develop social media policies. In addition, I am interested in crisis communication, as well as the role of employees in issue management.

    Phd Project

    I obtained my doctorate in Service Marketing in 2010 at Twente University. In my studies, I addressed the symbolic meanings of tangible service environments. Because consumers draw inferences from tangible elements in service environments (such as train stations, hospitals, restaurants etc.), tangible environments can become an important medium in marketing communication. By applying a communication perspective within service marketing, I studied how interior as well as exterior informs consumers' perceptions and expectations.

    Teaching

    I teach in the corporate communication masters’ program. I am the coordinator of the specialization seminar ‘Strategic Communication of Organizations', and I occasionally teach the elective 'Organisations on the Web'. Beside I supervise thesis research.

    Positions

    • Chairman Student Recruitement Committee
    • Member  Educational Committee Communication Science (Opleidingscommissie)
    • Member Thesis Quality Bachelor Committee (TQB)
    • Guest Lecturer EURIB, Rotterdam
    • Member NeFCA
  • Publications

    2019

    • Schafraad, P., & Verhoeven, J. W. M. (2019). Headwinds in sports sponsoring. International Journal of Sports Marketing & Sponsorship, 20(3), 538-552. https://doi.org/10.1108/IJSMS-10-2018-0108 [details]
    • Thois Madsen, V., & Verhoeven, J. W. M. (2019). The Big Idea of Employees as Strategic Communicators in Public Relation. In F. Frandsen, W. J., R. Tench, & S. Romenti (Eds.), Big Ideas in Public Relations Research and Practice (Advances in Public Relations and Communication Management, Vol. 4), (Vol. 4, pp. 143-162). Emerald Publishing Limited. https://doi.org/10.1108/S2398-391420190000004011

    2017

    2016

    • Thøis Madsen, V., & Verhoeven, J. W. M. (2016). Self-censorship on Internal Social Media: A Case Study of Coworker Communication Behavior in a Danish Bank. International Journal of Strategic Communication, 10(5), 387-409. https://doi.org/10.1080/1553118X.2016.1220010 [details]
    • Verhoeven, J. W. M. (2016). Spokesperson. In The SAGE Encyclopedia of Corporate Reputation Sage.
    • van Zoonen, W., Verhoeven, J. W. M., & Vliegenthart, R. (2016). Social media’s dark side: inducing boundary conflicts. Journal of Managerial Psychology, 31(8), 1297-1311. https://doi.org/10.1108/JMP-10-2015-0388 [details]

    2015

    2014

    • Huibers, J., & Verhoeven, J. (2014). Webcare als online reputatiemanagement: het gebruik van webcarestrategieën en conversational human voice in Nederland, en de effecten hiervan op de corporate reputatie. Tijdschrift voor Communicatiewetenschap, 42(2), 165-189. https://doi.org/10.5553/TCW/138469302014042002005 [details]
    • van Noort, G., Willemsen, L. M., Kerkhof, P., & Verhoeven, J. W. M. (2014). Webcare as an integrative tool for customer care, reputation management, and online marketing: a literature review. In P. J. Kitchen, & E. Uzunoğlu (Eds.), Integrated communications in the postmodern era (pp. 77-99). Basingstoke, Hampshire: Palgrave Macmillan. [details]
    • van Norel, N. D., Kommers, P. A. M., van Hoof, J. J., & Verhoeven, J. W. M. (2014). Damaged corporate reputation: can celebrity Tweets repair it? Computers in Human Behavior, 36, 308-315. https://doi.org/10.1016/j.chb.2014.03.056 [details]
    • van Zoonen, W., Verhoeven, J. W. M., & Elving, W. J. L. (2014). Understanding work-related social media use: An extension of theory of planned behavior. International Journal of Management, Economics & Social Sciences, 3(4), 164-183. [details]
    • van Zoonen, W., van der Meer, T. G. L. A., & Verhoeven, J. W. M. (2014). Employees work-related social-media use: his master's voice. Public Relations Review, 40(5), 850-852. https://doi.org/10.1016/j.pubrev.2014.07.001 [details]
    • van der Meer, T. G. L. A., & Verhoeven, J. W. M. (2014). Emotional crisis communication. Public Relations Review, 40(3), 526-536. https://doi.org/10.1016/j.pubrev.2014.03.004 [details]

    2013

    • ter Hoeven, C. L., & Verhoeven, J. W. M. (2013). "Sharing is Caring": Corporate social responsibility awareness explaining the relationship of information flow with affective commitment. Corporate Communications, 18(2), 264-279. https://doi.org/10.1108/13563281311319526 [details]

    2012

    • Verhoeven, J. W. M., van Hoof, J. J., ter Keurs, H., & van Vuuren, M. (2012). Effects of apologies and crisis responsibility on corporate and spokesperson reputation. Public Relations Review, 38(3), 501-504. https://doi.org/10.1016/j.pubrev.2012.02.002 [details]
    • van Rompay, T. J. L., Krooshoop, J., Verhoeven, J. W. M., & Pruyn, A. T. H. (2012). With or without you: interactive effects of retail density and need for affiliation on shopping pleasure and spending. Journal of Business Research, 65(8), 1126-1131. https://doi.org/10.1016/j.jbusres.2011.08.005 [details]
    • van Rompay, T. J. L., Tanja-Dijkstra, K., Verhoeven, J. W. M., & van Es, A. F. (2012). On store design and consumer motivation: spatial control and arousal in the retail context. Environment and Behavior, 44(6), 800-820. https://doi.org/10.1177/0013916511407309 [details]

    2012

    • Verhoeven, J. (2012). Medewerkers als merkambassadeurs: het organisatiemerk op sociale media. (SWOCC; No. 60). Amsterdam: Stichting Wetenschappelijk Onderzoek Commerciële Communicatie (SWOCC). [details]

    2019

    2018

    2017

    • Verhoeven, J. (2017). Wanneer medewerkers stil blijven: Zelfcensuur op sociale media. Tekst[blad], 23(4), 16-20. [details]

    2016

    • Schäffers, C., Haan, P., & Verhoeven, J. W. M. (2016). Interne social media in Nederland: De stand van zaken. Zeist: Evolve.

    2015

    2014

    2013

    • Verhoeven, J., & ter Hoeven, C. (2013). Waarden aan het werk. (SWOCC publicatie; No. 64). Amsterdam: Stichting Wetenschappelijk Onderzoek Commerciële Communicatie (SWOCC). [details]

    2012

    • Elving, W. J. L., & Verhoeven, J. (2012). Online impressiemanagement: hoe moet je je presenteren op sociale media. In D. Kok (Ed.), Sociaal kapitaal: de meerwaarde van sociale media voor gemeenten (pp. 119-125). Delft: Eburon. [details]
    • Verhoeven, J. (2012). Medewerkers als merkambassadeurs op sociale media. Merk & Reputatie, 18(1), 24-26. [details]
    • Verhoeven, J. (2012). Medewerkers als merkambassadeurs. Clou, 56, 40. [details]

    2017

    • Verhoeven, J. W. M., & Jin, Y. (2017). Organizational Conflicts and emotions on Social Media: A Conceptual Model. Abstract from CCI conference on Corporate Communication , New York, .
    • Verhoeven, J. W. M., Voogt, B. Q., & Thois Madsen, V. (2017). Employee Motivations for Self-Censorship on Social Media. Abstract from CCI conference on Corporate Communication , New York, .

    2016

    • Verhoeven, J. W. M., & Thois Madsen, V. (2016). Self-censorship on Internal Social Media: A Case Study of Coworker Communication Behavior in a Danish Bank. Paper presented at EUPRERA Annual Conference 2016, Groningen, Netherlands.
    • van Zoonen, W., Verhoeven, J. W. M., & Vliegenthart, R. (2016). Twitter @ Work: The Role of Career Commitment and Organizational Engagement in Work Related Social Media Use. Paper presented at Etmaal van de Communicatiewetenschap, .

    2015

    • Verhoeven, J. W. M., & van den Berg, A. (2015). Understanding social media governance: Regulatory focus and communication models. Abstract from Paper presented at the CCI Conference on Corporate Communication, New York, USA, .
    • van Zoonen, W., Verhoeven, J. W. M., & Vliegenthart, R. (2015). Work-related social media content: The socially mediated workplace. Abstract from Paper presented at the annual meeting of the International Communication Association, San Juan, Puerto Rico, .
    • van den Berg, A., & Verhoeven, J. W. M. (2015). Understanding social media governance: Regulatory focus and communication models. Abstract from Paper presented at the Etmaal van de Communicatiewetenschap, Antwerp, Belgium, .

    2014

    • Holtbach, E., Verhoeven, J. W. M., & Verlegh, P. W. J. (2014). This is not funny: The use of self-deprecating humor in crisis communication.. Abstract from Paper presented at the Etmaal van de Communicatiewetenschap, Wageningen, .
    • Schafraad, P. H. J., & Verhoeven, J. W. M. (2014). Sportsponsoring met de wind tegen. Het effect van crisisresponsstrategieën op het imago van sportploeg en sponsor.. Abstract from Paper presented at the Etmaal van de Communicatiewetenschap, Wageningen, .
    • Verhoeven, J. W. M., & ter Hoeven, C. L. (2014). Waarden@work.. Abstract from Paper presented at the Etmaal van de Communicatiewetenschap, Wageningen, .
    • Verhoeven, J. W. M., van Zoonen, W., & Elving, W. J. L. (2014). Understanding work-related social media use an extension of the theory of planned behavior.. Abstract from Paper presented at CCI Conference on Corporate Communication, Hong Kong, .
    • van Zoonen, W., Verhoeven, J. W. M., & Elving, W. J. L. (2014). Explaining employees’ work-related social media use.. Abstract from Paper presented at the Etmaal van de Communicatiewetenschap, Wageningen, .

    2013

    • Huibers, J., & Verhoeven, J. W. M. (2013). Webcare als online reputatiemanagement: Het gebruik van webcarestrategieën en conversational human voice in Nederland, en de effecten hiervan op reputatie. Abstract from Paper presented at the Etmaal van de Communicatiewetenschap, Rotterdam, The Netherlands, .
    • Verhoeven, J. W. M., & Verhoeven, P. (2013). Medewerkers als Merkambassadeurs. Abstract from Paper presented at the Etmaal van de Communicatiewetenschap, Rotterdam, The Netherlands, .
    • ter Halle, H., & Verhoeven, J. W. M. (2013). De Kip of het ei? Facebook & merkervaring. Abstract from Paper presented at the Etmaal van de Communicatiewetenschap, Rotterdam, The Netherlands, .
    • van der Meer, G. L. A., & Verhoeven, J. W. M. (2013). The communication of emotions by organizations in times of crisis: The effect of crisis response strategy and communicated emotions on corporate reputation. Abstract from Paper presented at the Etmaal van de Communicatiewetenschap, Rotterdam, The Netherlands, .

    2012

    • Verhoeven, J. W. M. (2012). Medewerkers op sociale media: Kans of kopzorg?. Abstract from Paper presented at Marketingdagen, Utrecht, the Netherlands, .
    • Verhoeven, J. W. M. (2012). Medewerkers op sociale media: Kans of kopzorg?. Abstract from Paper presented at the Mercurius Congres, Amsterdam, the Netherlands, .
    • Verhoeven, J. W. M., & van Est, N. (2012). Social media: Image boost or image burst. Paper presented at Paper presented at the International Conference on Global Health and Crisis Communication, Eskisehir, Turkey, .
    • Verhoeven, J. W. M., van Hoof, J. J., ter Keurs, H., & van Vuuren, M. (2012). Who’s taking the blame?: Effects of apologies and crisis responsibility on corporate and spokesperson reputation.. Paper presented at Paper presented at the International Conference on Global Health and Crisis Communication, Eskisehir, Turkey, .
    • ter Hoeven, C. L., & Verhoeven, J. W. M. (2012). ‘Sharing is caring’: CSR purposes explaining the relationship of information flow with affective commitment.. Abstract from Paper presented at the Etmaal van de Communicatiewetenschap, Leuven, Belgium, .
    • van Est, N., & Verhoeven, J. W. M. (2012). Social media: Image boost or image burst - the effects of online crisis response strategies and medium type on corporate reputation.. Abstract from Paper presented at the Etmaal van de Communicatiewetenschap, Leuven, Belgium, .
    • van Hagen, M., Apeldoorn, A., Eijsink, R., & Verhoeven, J. W. M. (2012). The car: Sheer laziness?. Paper presented at Paper presented at the European Transport Conference, Glasgow, Scotland, .

    2011

    • Kwakman, R., Verhoeven, J. W. M., & de Jong, M. (2011). Geen cent te makken: Drie perspectieven op de relatie tussen uitkeringsgerechtigden en de sociale dienst. Paper presented at Paper presented at the Etmaal van de Communicatiewetenschap, Enschede, The Netherlands, .
    • ter Hoeven, C. L., & Verhoeven, J. W. M. (2011). Sharing is caring: CSR purposes explaining the relationship of information flow with affective commitment..

    Award

    • Verhoeven, J. & Voogt, B. (2017). Best Applied Paper Award for the paper: Employee Motivations for Self-Censorship on Social Media.

    Media appearance

    • Verhoeven, J. W. M. (17-07-2017). Medewerkers censureren zichzelf op sociale media, en dat is heel verstandig van ze Redactie. Medewerkers censureren zichzelf op sociale media, en dat is heel verstandig van ze.
    • Verhoeven, J. W. M. (08-10-2014). De kracht van de twitterende medewerker. Interview door Anouk Broersma. [Print] Communicatie. De kracht van de twitterende medewerker. Interview door Anouk Broersma..
    • Verhoeven, P. & Verhoeven, J. W. M. (01-01-2012). Interview. Help ze gaan met mijn merk aan de haal. [Help, they run off with my brand]. C, Vakblad van Logeion [Print] C, Vakblad van Logeion. Interview. Help ze gaan met mijn merk aan de haal. [Help, they run off with my brand]. C, Vakblad van Logeion.

    Talk / presentation

    • Verhoeven, J. (speaker) (1-10-2019). Boekpresentatie SWOCC: Hoe medewerkers merken maken, SWOCC.
    • Verhoeven, J. (speaker) (20-9-2019). Het communicatievak: Traditionele en moderne communicatierollen, Inholland University of Applied Sciences.
    • Thois Madsen, V. (speaker) & Verhoeven, J. (speaker) (14-8-2019). Active employee communication roles in the future – Voluntary or part of the job?, 2ND INTERNATIONAL AND INTERDISCIPLINARY CONFERENCE ON DISCOURSE AND COMMUNICATION IN PROFESSIONAL CONTEXTS, Aalborg, Denmark.
    • Verhoeven, J. (speaker) & Thois Madsen, V. (speaker) (5-7-2019). Active employee communication roles in the future: Voluntary no more?, BledCom 2019, Bled, Slovenia.
    • Verhoeven, J. (speaker) (14-5-2019). Active communication roles: Voluntary no more?, TU Delft.
    • Verhoeven, J. (speaker) & Thois Madsen, V. (speaker) (8-2-2019). Active employee communication roles in the future: Voluntary no more?, Etmaal van de Communicatiewetenschap, Nijmegen.
    • Verhoeven, J. (speaker) (7-6-2018). Interne Sociale Media in Nederland, Evolve Customer Event, Utrecht, Netherlands.
    • Verhoeven, J. (speaker) (13-6-2017). Dromen van Democratisering, SWOCC symposium 2017.
    • Verhoeven, J. (speaker) (19-5-2017). Medewerkers als Corporate Storytellers, Storytelling symposium, Amsterdam, Netherlands.
    • Verhoeven, J. (speaker) (27-1-2017). Humor in Organisaties, Relatiedag Nederlands compliance instituut.
    • Verhoeven, J. (speaker) (10-10-2016). Medewerkers op Sociale Media, Media Innovatieweek, Gent, Belgium.
    • Verhoeven, J. (speaker) (19-1-2016). Employees on Social Media, Amsterdam Research INitiative.
    • Verhoeven, J. W. M. (speaker) (25-11-2015). Corporate Communication out of control?: Studying corporate communication in today’s user-controlled media landscape, Lecture at the PdD symposium at IULM, Milan, Italy.
    • Verhoeven, J. W. M. (speaker) (25-11-2015). Employees' social media use: Seizing opportunities, staying out of trouble, Lecture for Brand Management at IULM, Milan, Italy.
    • Verhoeven, J. W. M. (speaker) (24-11-2015). The human factor in marketing & communication: Studying the role of employees, Lecture for Retail Management at the IULM, Milan, Italy.
    • Verhoeven, J. W. M. (speaker) (26-6-2015). Corporate Communicatie, Lecture for the Reputation Leadership Program at EURIB Business School, Rotterdam.
    • Verhoeven, J. W. M. (speaker) (20-11-2014). Medewerkers op sociale media: Kans of kopzorg?, Lecture at the BBP Customer Media Congres, Utrecht.
    • Verhoeven, J. W. M. (speaker) (23-5-2014). Corporate communicatie, Lecture Reputation Leadership Program, conducted at EURIB Business School, Rotterdam.
    • Verhoeven, J. W. M. (speaker) (17-5-2013). Medewerkers als merkambassadeurs., Lecture at the Nationaal Congres Onderwijs en Sociale Media, EYE, Amsterdam.
    • Verhoeven, J. W. M. (speaker) (16-5-2013). De beleving van materialen in MaterialDesign., Symposium conducted at the meeting of Materia Inspiration Centre, Amsterdam.
    • ter Hoeven, C. L. (speaker) & Verhoeven, J. W. M. (speaker) (11-9-2012). 'Sharing is caring': Bewustzijn van maatschappelijk verantwoord ondernemen (MVO) versterkt medewerkersbetrokkenheid., SWOCC Symposium, Amsterdam.

    Others

    • Verhoeven, J. (participant) (7-12-2018). workshop on New Organizational Forms, Amsterdam (participating in a conference, workshop, ...).
    • Thois Madsen, V. (participant) & Verhoeven, J. (participant) (27-9-2018 - 29-9-2018). EUPRERA 2018, Aarhus, Denmark (participating in a conference, workshop, ...).
    • Verhoeven, J. (participant) & Thois Madsen, V. (participant) (5-7-2018 - 7-7-2018). BledCom 2018 (participating in a conference, workshop, ...).
    • Verhoeven, J. (participant) & Schafraad, P. H. J. (participant) (5-7-2018 - 7-7-2018). BledCom 2018 (participating in a conference, workshop, ...).
    This list of publications is extracted from the UvA-Current Research Information System. Questions? Ask the library or the Pure staff of your faculty / institute. Log in to Pure to edit your publications. Log in to Personal Page Publication Selection tool to manage the visibility of your publications on this list.
  • Ancillary activities
    No known ancillary activities