For best experience please turn on javascript and use a modern browser!
NL

If you do not agree with a decision of an examiner, for example, there are several ways to reach a solution informally. However, always keep in mind the deadlines for the formal procedure. These deadlines are calculated from the moment a decision is announced.

Complaint about a course or study programme

Do you have a complaint about your education? Start with the following steps:

  1. First, report your complaint during evaluation meetings or on an evaluation form, or contact the lecturer(s) in question.
  2. Contact the Board of Studies. This Board is charged with monitoring the quality of courses, the academic years and the study programme as a whole. Contact information can be found in the A-Z list under ‘Board of Studies’.

If you are unable to reach a solution informally, starting a formal procedure may provide a solution.

Complaint about an examination or disagreement about an examination result

Are you dissatisfied with the course of events surrounding an examination, a mark obtained for a course or the number of credits granted? Start by taking some of the following steps:

  1. Lodge a request for reassessment (the Education Desk Psychology can advise you how to do this).
  2. Contact your study adviser if necessary; he or she may be able to mediate. Contact information can be found in the A-Z list under ‘Study advisers’.

If you are unable to reach a solution informally, starting a formal procedure may provide a solution. Note that informal procedures do not affect the appeal period within which a formal procedure can be started.

Complaint about study results in SIS

Do you have a complaint about the overview of your study results in SIS? Start with the following informal steps:

  1. Contact your programme’s Student Desk. It may be that an administrative error was made when entering the course, the mark or the number of credits.
  2. Is a study result missing from SIS? Then it is likely that the mark has not yet been received. Teachers have a marking period that is set out in the programme’s Teaching and Examination Regulations. Is the study result in question still not visible after this period? In that case, contact the Student Desk or ask the lecturer if the marks are available.

If you are unable to reach a solution informally, starting a formal procedure may provide a solution.

Complaint about undesirable behaviour

All forms of sexual intimidation, bullying, aggression, stalking, violence and discrimination are considered unacceptable by the UvA. Nevertheless, you may be confronted with such behaviour during your studies.

If you have been subjected to undesirable behaviour, contact a confidential adviser. The confidential adviser can record your complaint and help in finding a solution.

Regulations concerning confidential advisers at the UvA (in Dutch, pdf, 5 p.)

Read more about the procedures in cases of undesirable behaviour

Disclaimer: This translation is provided for information purposes only. In the event of a difference of interpretation, the original Dutch version of this text is binding.