This is a lecture in the RPA Communication Lecture Series, which is being given by Professor S. Shyam Sundar, the James P. Jimirro Professor of Media Effects and founding director of the Media Effects Research Laboratory at The Pennsylvania State University, as the opening keynote of the Symposium “Conversational Agents in Health Communication” organized by the Amsterdam Center for Health Communication (ACHC). Professor Sundar’s research investigates social and psychological effects of interactive media, including chatbots, robots, smart speakers and algorithms. His experiments investigate the role played by technological affordances in shaping user experience of mediated communications in a variety of interfaces. He edited the first-ever Handbook on the Psychology of Communication Technology (Blackwell Wiley, 2015) and served as editor-in-chief of the Journal of Computer-Mediated Communication from 2013 to 2017.
|Date||18 November 2019|
|Time||12:15 - 13:15|
|Location||Roeterseilandcampus - building B/C/D (entrance B/C)|
|Room||This lecture will take place in REC C10.20|
|Organised by||Professor S. Shyam Sundar (Pennsylvania State University, USA)|
How Should Bots Talk to Humans about Health?
Importance of Interactivity and Modality
This talk will address the challenge of ensuring a good user experience when conversational agents interact with humans about health-related topics. Insights from communication research stress the importance of message interactivity, backchanneling and supportive expressions. In addition, modality of communication (text vs. voice chat) could also make a difference to the quality of health-related conversations.
Room This lecture will take place in REC C10.20Nieuwe Achtergracht 166