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G. (Guy) Laban

Faculteit der Maatschappij- en Gedragswetenschappen
Groep: Docenten & onderzoekers CW
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  • Nieuwe Achtergracht 166
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  • Publicaties

    2022

    • Laban, G., & Araujo, T. (2022). Don’t Take it Personally: Resistance to Individually Targeted Recommendations from Conversational Recommender Agents. In HAI '22: Proceedings of the 10th Conference on Human-Agent Interaction : December 5-8, 2022, Christchurch, New Zealand (pp. 57-66). Association for Computing Machinery. https://doi.org/10.1145/3527188.3561929 [details]

    2020

    • Laban, G., & Araujo, T. (2020). The Effect of Personalization Techniques in Users' Perceptions of Conversational Recommender Systems. In Proceedings of the 20th ACM International Conference on Intelligent Virtual Agents, IVA 2020 Article 34 Association for Computing Machinery, Inc. https://doi.org/10.1145/3383652.3423890
    • Laban, G., & Araujo, T. (2020). Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluations. In A. Følstad, T. Araujo, S. Papadopoulos, E. L.-C. Law, O.-C. Granmo, E. Luger, & P. B. Brandtzaeg (Eds.), Chatbot Research and Design - 3rd International Workshop, CONVERSATIONS 2019, Revised Selected Papers (pp. 215-228). (Lecture Notes in Computer Science; Vol. 11970). Springer. https://doi.org/10.1007/978-3-030-39540-7_15

    2018

    • Laban, G. (2018). The role of customer reviews in online marketplace satisfaction. Abstract from Workshop on Digital Methods: Researching Digital Media Environments , Lugano, Switzerland.
    • Laban, G., & Araujo, T. B. (2018). Working as a team: The influence of cooperation with a chatbot on customer service perceptions. Abstract from Communicating with Machines, Prague, Czech Republic.
    • Laban, G., & Araujo, T. B. (2018). Working as a team: The influence of cooperation with a chatbot on customer service perceptions. Abstract from Etmaal van de Communicatiewetenschap, Ghent, Belgium.
    • Laban, G., Zeidler, C., & Brussee, E. (2018). Binge-watching (Netflix) product placement: A content analysis on different product placements in Netflix originals vs. non-Netflix originals, and drama vs. comedy shows. Paper presented at 7th European Communication Conference (ECREA), Lugano, Switzerland.
    • Laban, G., Zeidler, C., & Brussee, E. (2018). Binge-watching (Netflix) product placements: A content analysis on product placements in Netflix originals vs. non-Netflix originals, and drama vs. comedy shows. Abstract from Etmaal van de Communicatiewetenschap, Ghent, Belgium.

    Andere

    • Laban, G. (participant) (31-10-2018). Workshop on Digital Methods: Researching Digital Media Environments, Lugano (participating in a conference, workshop, ...).
    This list of publications is extracted from the UvA-Current Research Information System. Questions? Ask the library or the Pure staff of your faculty / institute. Log in to Pure to edit your publications. Log in to Personal Page Publication Selection tool to manage the visibility of your publications on this list.
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