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Dr C. (Carolin) Ischen

Faculty of Social and Behavioural Sciences
CW : Persuasive Communication
Photographer: Auke Hamers

Visiting address
  • Nieuwe Achtergracht 166
  • Room number: C9.10
Postal address
  • Postbus 15791
    1001 NG Amsterdam
Contact details
  • Profile

    I am an Assistant Professor in Persuasive Communication at the Amsterdam School of Communication Research (University of Amsterdam). My research interests lie primarily in human-machine communication. In particular, I focus on emerging media technologies such as conversational agents. I am interested in how the characteristics of non-human communication partners influence human interactions with them, as well as the persuasive consequences of these interactions (over time).

    Expertise and research fields

    • Human-Machine Communication
    • Persuasive Communication
    • Conversational agents/chatbots/virtual assistants
    • Emerging media technologies

    Administrative role

    Member of the promotion committee

  • Research

    Research methods

    • Experimental research
    • Survey research
    • Longitudinal designs 

    Current research projects 

    Perceptions of conversational agents as communication partners

  • Teaching & PhD supervision
    • Graduation Project (Persuasive Communication, Communication in the digital society)
    • Persuasive Communication (DCW3)
    • Research Methods tailored to the thesis (RMTT Experiment)
    • Master thesis supervision
  • Publications

    2023

    • Ischen, C., Butler, J., & Ohme, J. (2023). Chatting about the unaccepted: Self-disclosure of unaccepted news exposure behaviour to a chatbot. Behavior and Information Technology. Advance online publication. https://doi.org/10.1080/0144929X.2023.2237605
    • Smit, E. G., Meijers, M. H. C., & Ischen, C. (2023). Doing it Together: Testing the Impersonal Impact Hypothesis in the Public Health Domain. European Journal of Health Communication, 4(3), 1. https://doi.org/10.47368/ejhc.2023.301

    2022

    • Greussing, E., Gaiser, F., Klein, S. H., Straßmann, C., Ischen, C., Eimler, S., Freemann, K., Gieselmann, M., Knorr, C., Lermann Henestrosa, A., Räder, A., & Utz, S. (2022). Researching interactions between humans and machines: methodological challenges. Publizistik, 67(4), 531–554. https://doi.org/10.1007/s11616-022-00759-3 [details]
    • Ischen, C., Araujo, T. B., Voorveld, H. A. M., van Noort, G., & Smit, E. G. (2022). Is voice really persuasive? The influence of modality in virtual assistant interactions and two alternative explanations. Internet Research, 32(7), 402-425. https://doi.org/10.1108/INTR-03-2022-0160 [details]
    • Ischen, C., Meijers, M. H. C., Vandeberg, L., & Smit, E. G. (2022). Seen as green? Assessing the salience and greenness of environmentally friendly packaging cues. Journal of Food Products Marketing, 28(1), 31-48. Advance online publication. https://doi.org/10.1080/10454446.2022.2038757 [details]

    2021

    • Følstad, A., Araujo, T., Law, E. L-C., Brandtzaeg, P. B., Papadopoulos, S., Reis, L., Baez, M., Laban, G., McAllister, P., Ischen, C., Wald, R., Catania, F., von Wolff, R. M., Hobert, S., & Luger, E. (2021). Future directions for chatbot research: an interdisciplinary research agenda. Computing, 103(12), 2915-2942. https://doi.org/10.1007/s00607-021-01016-7 [details]

    2020

    • Goldberg, A. C., & Ischen, C. (2020). Be there or be square – The impact of participation and performance in the 2017 Dutch TV debates and its coverage on voting behaviour. Electoral Studies, 66, Article 102171. https://doi.org/10.1016/j.electstud.2020.102171 [details]
    • Ischen, C., Araujo, T., Voorveld, H., van Noort, G., & Smit, E. (2020). Privacy concerns in chatbot interactions. In A. Følstad, T. Araujo, S. Papadopoulos, EL-C. Law, O-C. Granmo, E. Luger, & P. B. Brandtzaeg (Eds.), Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19–20, 2019 : revised selected papers (pp. 34-48). (Lecture Notes in Computer Science; Vol. 11970). Springer. Advance online publication. https://doi.org/10.1007/978-3-030-39540-7_3 [details]
    • Ischen, C., Araujo, T., van Noort, G., Voorveld, H., & Smit, E. (2020). “I Am Here to Assist You Today”: The Role of Entity, Interactivity and Experiential Perceptions in Chatbot Persuasion. Journal of Broadcasting and Electronic Media, 64(4), 615-639. Advance online publication. https://doi.org/10.1080/08838151.2020.1834297 [details]

    2023

    • Ischen, C., Smit, E. G., & Wang, E. (2023). Assessing human-likeness perceptions: Measurement scales of conversational agents. Paper presented at CONVERSATIONS, Oslo, Norway.
    • Ischen, C., Smit, E. G., & Wang, E. (2023). Human-likeness perceptions of conversational agents in brand communication. Abstract from ICORIA 2023, Bordeaux, France.
    • Voorveld, H. A. M., Pantelli, A., Schirris, Y., Ischen, C., Kanoulas, E., & Lentz, T. (2023). Investigating the Persuasiveness of Conversational Text and Voice Agents: The Role of Prosody.. Abstract from ICORIA 2023, Bordeaux, France.

    2022

    • Ischen, C., Araujo, T. B., Voorveld, H. A. M., van Noort, G., & Smit, E. G. (2022). Do virtual assistants become persuasive over time? Testing the reciprocal relationship of repeated interactions with a virtual assistant, trust, and persuasion. Abstract from the 72nd annual conference of the International Communication Association (ICA), 26-30 May 2022, Paris, France.

    2021

    • Ischen, C., Araujo, T. B., Voorveld, H. A. M., van Noort, G., & Smit, E. G. (2021). Do virtual assistants become persuasive over time? Testing the reciprocal relationship of repeated interactions with a virtual assistant, trust, and persuasion. Abstract from ICORIA 2021.
    • Ischen, C., Araujo, T. B., Voorveld, H. A. M., van Noort, G., & Smit, E. G. (2021). Is voice really persuasive? The influence of modality in virtual assistant interactions and two alternative explanations. Abstract from Presentation at the 71st annual conference of the International Communication Association (ICA), 27-31 May 2021, Virtual Conference..
    • Ischen, C., Araujo, T. B., Voorveld, H. A. M., van Noort, G., & Smit, E. G. (2021). The persuasiveness of voice in virtual assistant interactions. Abstract from Etmaal van de Communicatiewetenschap.
    • Ischen, C., Butler, J., & Ohme, J. (2021). Self-disclosure of unaccepted news exposure to a chatbot. Abstract from Presentation at the 71st annual conference of the International Communication Association (ICA), 27-31 May 2021, Virtual Conference..

    2020

    • Ischen, C., Araujo, T. B., Voorveld, H. A. M., van Noort, G., & Smit, E. G. (2020). The role of anthropomorphism and privacy concerns in chatbot interactions. Paper presented at Etmaal van de Communicatiewetenschap 2020.
    • Ischen, C., Araujo, T. B., Voorveld, H. A. M., van Noort, G., & Smit, E. G. (2020). Voice that tries to persuade. The influence of modality in digital assistant interactions. Abstract from AIRSI 2020, Huesca, Spain.

    2019

    • Ischen, C., Araujo, T. B., van Noort, G., Voorveld, H. A. M., & Smit, E. G. (2019). How important is agency? The persuasive consequences of interacting with a chatbot as a new entity. Paper presented at Human-Machine Communication Pre-Conference of the International Communication Association (ICA), Washington, D.C., United States.
    • Ischen, C., Meijers, M. H. C., & Smit, E. G. (2019). Seen as green? A multi-method investigation of green packaging material and green labeling on consumers’ perceived salience and greenness. Paper presented at Etmaal van de Communicatiewetenschap, Nijmegen, .
    • Ischen, C., Meijers, M. H. C., & Smit, E. G. (2019). Seen as green? A multi-method investigation of green packaging material and green labeling on consumers’ perceived salience and greenness. Poster session presented at International Communication Association (ICA), Washington, United States.

    2018

    • Goldberg, A. C., & Ischen, C. (2018). Be there or be square – The impact of participation and performance in TV debates and corresponding media coverage on voting behaviour. Paper presented at EPSA Annual Conference, Vienna, Austria.
    • Goldberg, A. C., & Ischen, C. (2018). Be there or be square – The impact of participation and performance in the Dutch TV debates and its coverage on voting behaviour. Paper presented at Etmaal van de Communicatiewetenschap, Ghent, Belgium.

    Media appearance

    2022

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  • Ancillary activities
    No ancillary activities