Prof. dr. J. (Jeroen) de Mast
Faculty of Economics and Business
Section Business Analytics
Visiting address
- Plantage Muidergracht 12
Postal address
- Postbus 15953
1001 NL Amsterdam
Contact details
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Publications
- refereed (62)
- academic (5)
- professional (14)
- popular scientific (5)
- supervised theses (1)
- doctoral thesis (1)
- working papers / preprints (1)
2023
- de Mast, J., Steiner, S. H., Nuijten, W., & Kapitan, D. (2023). Analytical problem solving based on causal, correlational and deductive models. The American Statistician, 77(1), [https://doi.org/10.1080/00031305.2021.2023633].
2022
- Anderson-Cook, C., & de Mast, J. (2022). Statistical Engineering — Part 1: Past and Present. Quality Engineering, 34(4), 426-445. https://doi.org/10.1080/08982112.2022.2106439
- Anderson-Cook, C., de Mast, J., Brenneman, W., Faltin, F., Freeman, L., Guthrie, W., Lu, L., Hoerl, R., Jones-Farmer, A., Leber, D., Perry, M., & Steiner, S. (2022). Statistical Engineering — Part 2: Future. Quality Engineering, 34(4), 446-467. https://doi.org/10.1080/08982112.2022.2106440
- de Mast, J., Lameijer, B. A., Linderman, K., & van de Ven, A. (2022). Exploring the process of management system implementation: a case of Six Sigma. International Journal of Operations & Production Management, 42(13), 1-24. https://doi.org/10.1108/IJOPM-09-2020-0645
2021
- Kuiper, A., Mandjes, M., de Mast, J., & Brokkelkamp, R. (2021). A flexible and optimal approach for appointment scheduling in healthcare. Decision Sciences. https://doi.org/10.1111/deci.12517
- Kuiper, A., de Mast, J., & Mandjes, M. R. H. (2021). The problem of appointment scheduling in outpatient clinics: A multiple case study of clinical practice. Omega, 98(102122), [10.1016/j.omega.2019.102122].
- Waterloo, U., Panahi, M., & Waterloo, U. (2021). Identifying dominant causes using leveraged study designs. Quality Engineering, 33(4).
- de Mast, J., Hoerl, R., & Jensen, W. (2021). Understanding and addressing complexity in problem solving. Quality Engineering, 33(4), 1-15. https://doi.org/10.1080/08982112.2021.1952230
2017
- Kuiper, A., Mandjes, M., & de Mast, J. (2017). Optimal stationary appointment schedules. Operations Research Letters, 45(6), 549-555. https://doi.org/10.1016/j.orl.2017.08.002 [details]
- Lameijer, B. A., de Mast, J., & Does, R. J. M. M. (2017). Lean Six Sigma deployment and maturity models: A critical review. Quality Management Journal, 24(4), 6-20. https://doi.org/10.1080/10686967.2017.12088376 [details]
2016
- Erdmann, T. P., Akkerhuis, T. S., de Mast, J., & Steiner, S. H. (2016). The Statistical Evaluation of a Binary Test Based on Combined Samples. Journal of Quality Technology, 48(1), 54-67. [details]
- Lameijer, B. A., Does, R. J. M. M., & de Mast, J. (2016). Inter-industry generic Lean Six Sigma project definitions. International Journal of Lean Six Sigma, 7(4), 369-393. https://doi.org/10.1108/IJLSS-11-2015-0044 [details]
- Lameijer, B. A., Veen, D. T. J., Does, R. J. M. M., & de Mast, J. (2016). Perceptions of Lean Six Sigma: a multiple case study in the financial services industry. Quality Management Journal, 23(2), 29-56. https://www.researchgate.net/publication/301655658_Perceptions_of_Lean_Six_Sigma_A_Multiple_Case_Study_in_the_Financial_Services_Industry [details]
2015
- Does, R. J. M. M., & de Mast, J. (2015). Six Sigma method. In N. Balakrishnan, P. Brandimarte, B. Everitt, G. Molenberghs, W. Piegorsch, & F. Ruggeri (Eds.), Wiley StatsRef: statistics reference online Wiley. https://doi.org/10.1002/9781118445112.stat04279.pub2 [details]
- Does, R. J. M. M., de Mast, J., & Schoonhoven, M. (2015). Discussion of "An emerging science of improvement in health care". Quality Engineering, 27(1), 35-40. https://doi.org/10.1080/08982112.2015.968044 [details]
2014
- de Mast, J., Akkerhuis, T., & Erdmann, T. (2014). The Statistical Evaluation of Categorical Measurements: "Simple Scales, but Treacherous Complexity Underneath". Quality Engineering, 26(1), 16-32. https://doi.org/10.1080/08982112.2013.846062 [details]
2013
- Kemper, B., & de Mast, J. (2013). Measurement plans for process flow improvement in services and health care. Quality Engineering, 25(4), 437-450. https://doi.org/10.1080/08982112.2013.805779 [details]
- de Mast, J. (2013). Diagnostic quality problem solving: A conceptual framework and six strategies. Quality Management Journal, 20(4), 21-36. [details]
2012
Erdmann, T. P., & de Mast, J. (2012). Assessment of binary inspection with a hybrid measurand. Quality and Reliability Engineering International, 28(1), 47-57. https://doi.org/10.1002/qre.1214 [details]- Lokkerbol, J., Does, R. J. M. M., de Mast, J., & Schoonhoven, M. (2012). Improving processes in financial service organizations: where to begin? International Journal of Quality and Reliability Management, 29(9), 981-999. https://doi.org/10.1108/02656711211272881 [details]
- Mooren, J., de Mast, J., & Does, R. J. M. M. (2012). Quality quandaries: The case of premature drill wear out. Quality Engineering, 24(2), 354-359. https://doi.org/10.1080/08982112.2011.652584 [details]
- de Mast, J., & Lokkerbol, J. (2012). An analysis of the Six Sigma DMAIC method from the perspective of problem solving. International Journal of Production Economics, 139(2), 604-614. https://doi.org/10.1016/j.ijpe.2012.05.035 [details]
2011
- Niemeijer, G. C., Does, R. J. M. M., de Mast, J., Trip, A., & van den Heuvel, J. (2011). Generic project definitions for improvement of health care delivery: A case-based approach. Quality Management in Health Care, 20(2), 152-164. https://doi.org/10.1097/QMH.0b013e318213e75c [details]
- de Mast, J. (2011). The tactical use of constraints and structure in diagnostic problem solving. Omega, 39(6), 702-709. https://doi.org/10.1016/j.omega.2011.02.002 [details]
- de Mast, J., Diepstraten, G., & Does, R. J. M. M. (2011). Quality quandaries: Design for Six Sigma: Method and application. Quality Engineering, 23(2), 204-211. https://doi.org/10.1080/08982112.2011.560818 [details]
- de Mast, J., Erdmann, T. P., & van Wieringen, W. N. (2011). Measurement system analysis for binary inspection: Continuous versus dichotomous measurands. Journal of Quality Technology, 43(2), 99-112. [details]
- de Mast, J., Kemper, B., Does, R. J. M. M., Mandjes, M., & van der Bijl, Y. (2011). Process improvement in healthcare: Overall resource efficiency. Quality and Reliability Engineering International, 27(8), 1095-1106. https://doi.org/10.1002/qre.1198 [details]
2010
- Does, R. J. M. M., van den Heuvel, J., de Mast, J., & Niemeijer, G. C. (2010). Improving quality in healthcare while reducing costs. Quality Management Forum, 36(3), 12-15. http://www.asq-qmd.org/2010_Newsletters [details]
- Kemper, B., de Mast, J., & Mandjes, M. (2010). Modeling process flow using diagrams. Quality and Reliability Engineering International, 26(4), 341-349. https://doi.org/10.1002/qre.1061 [details]
- de Mast, J., & van Wieringen, W. N. (2010). Modeling and evaluating repeatability and reproducibility of ordinal classifications. Technometrics, 52(1), 94-106. https://doi.org/10.1198/TECH.2009.08052 [details]
2009
- van der Meulen, F., de Koning, H., & de Mast, J. (2009). Nonrepeatable gauge R&R studies assuming temporal or patterned object variation. Journal of Quality Technology, 41(4), 426-439. [details]
2008
- de Koning, H., de Mast, J., Does, R. J. M. M., Vermaat, T., & Simons, S. (2008). Generic Lean Six Sigma project definitions in financial services. Quality Management Journal, 15(4), 32-45. http://www.asq.org/qic/display-item/index.html?item=24724 [details]
- van Wieringen, W. N., & de Mast, J. (2008). Measurement system analysis for binary data. Technometrics, 50(4), 468-478. https://doi.org/10.1198/004017008000000415 [details]
2007
- Does, R. J. M. M., & de Mast, J. (2007). Sigma metric (Sigma level). In F. Rugerri, F. Faltin, & R. Kenett (Eds.), Encyclopedia of Statistics in Quality and Reliability Wiley.
- Does, R. J. M. M., & de Mast, J. (2007). Six Sigma method. In F. Rugerri, F. Faltin, & R. Kenett (Eds.), Encyclopedia of Statistics in Quality and Reliability Wiley.
- Does, R. J. M. M., de Mast, J., de Koning, H., & Bisgaard, S. (2007). The Scientific Underpinning of Lean Six Sigma. In Proceedings of the 56-th Session of the International Statistical Institute, Lisbon, Portugal (pp. 262.1-262.7). ISI. [details]
- de Koning, H., & de Mast, J. (2007). The CTQ flowdown as a conceptual model of project objectives. Quality Management Journal, 14(2), 19-28. [details]
- de Mast, J. (2007). Agreement and Kappa-Type Indices. American Statistician, 61(2), 148-153. https://doi.org/10.1198/000313007X192392 [details]
- de Mast, J. (2007). Integrating the Many Facets of Six Sigma. Quality Engineering, 19(4), 353-361. [details]
- de Mast, J., & Bisgaard, S. (2007). The Science in Six Sigma. Quality Progress, 40(1), 25-29. [details]
- de Mast, J., & Trip, A. (2007). Destructive testing in gauge R&R studies. Correlation. Runs and Runs tests. (and other contributions). In F. Ruggeri, F. W. Faltin, & R. S. Kennett (Eds.), Encyclopedia of Statistics in Quality and Reliability John Wiley & Sons. [details]
- de Mast, J., & Trip, A. (2007). Exploratory Data Analysis in Quality-Improvement Projects. Journal of Quality Technology, 39(4), 301-311. [details]
- de Mast, J., & van Wieringen, W. N. E. (2007). Measurement system analysis for categorical data: Agreement and kappa-type indices. Journal of Quality Technology, 39(3), 191-202. [details]
2006
- Bisgaard, S., & de Mast, J. (2006). After Six Sigma - What's Next? Quality Progress, 39(1), 30-36. [details]
- Does, R. J. M. M., & de Mast, J. (2006). Editorial introduction to the special issue on Industrial Statistics. Statistica Neerlandica, 60(3), 269. https://doi.org/10.1111/j.1467-9574.2006.00334.x [details]
- de Koning, H., & de Mast, J. (2006). A rational reconstruction of Six Sigma's Breakthrough Cookbook. International Journal of Quality and Reliability Management, 23(7), 766-787. [details]
- de Mast, J. (2006). Six Sigma and competitive advantage. Total Quality Management and Business Excellence, 17(4), 455-464. [details]
- de Mast, J., & Bergman, M. (2006). Hypothesis Generation in Quality Improvement Projects: Approaches for Exploratory Studies. Quality and Reliability Engineering International, 22(7), 839-850. https://doi.org/10.1002/qre.767 [details]
- de Mast, J., & Does, R. J. M. M. (2006). Industrial statistics: A discipline with opportunities and challenges. Statistica Neerlandica, 60(3), 270-283. https://doi.org/10.1111/j.1467-9574.2006.00329.x [details]
2005
- de Koning, H., & de Mast, J. (2005). Grounding of Six Sigma s Breakthrough Cookbook: How to research a methodology? International Journal of Six Sigma and Competitive Advantage, 1(3), 263-275. [details]
- de Mast, J., & Trip, A. (2005). Gauge R&R studies for destructive measurements. Journal of Quality Technology, 37(1), 40-49. [details]
2004
- Does, R. J. M. M., & de Mast, J. (2004). Six Sigma deployment strategy. In Proceedings of the Six Sigma International Conference, Wroclaw Univ. of Technology (pp. 33-40) [details]
- de Mast, J. (2004). A methodological comparison of three strategies for quality improvement. International Journal of Quality and Reliability Management, 21(2), 198-213. [details]
- de Mast, J., & Roes, C. B. (2004). Robust Individuals Control Chart for Exploratory Analysis. Quality Engineering, 16(3), 407-421. [details]
- de Mast, J., & van Wieringen, W. N. (2004). Measurement system analysis for bounded ordinal data. Quality and Reliability Engineering International, 20(5), 383-395. https://doi.org/10.1002/qre.653 [details]
2003
- de Mast, J. (2003). Quality improvement from the viewpoint of statistical method. Quality and Reliability Engineering International, 19(4), 255-264. https://doi.org/10.1002/qre.580 [details]
2002
- Does, R. J. M. M., van den Heuvel, E., de Mast, J., & Bisgaard, S. (2002). Comparing nonmanufacturing with traditional applications of Six Sigma. Quality Engineering, 15(1), 177-182. [details]
2001
- Does, R. J. M. M., & de Mast, J. (2001). Het Nederlandse model van Zes Sigma. Sigma, 1(4), 12-17.
- Does, R. J. M. M., & de Mast, J. (2001). Six Sigma voor de Nederlandse markt. Sigma, 01(4), 12-17.
- de Mast, J., Roes, C. B., & Does, R. J. M. M. (2001). The multi-vari chart: a systematic approach. Quality Engineering, 13, 437-447. [details]
2000
- Does, R. J. M. M., van den Heuvel, E. R., de Mast, J., & Wieringa, J. E. (2000). Experiences with quantitative quality programs in industry. In P. Molnar, & F. Boross (Eds.), Proceedings of the 44th Annual EOQ Congress (Vol. Vol. S, pp. 98-105). HNC for EOQ. [details]
- de Mast, J., Schippers, W. A. J., Does, R. J. M. M., & van den Heuvel, E. R. (2000). Steps and strategies in reducing process variation. Quality and Reliability Engineering International, 16, 301-311. https://doi.org/10.1002/1099-1638(200007/08)16:4<301::AID-QRE340>3.0.CO;2-E [details]
2013
- de Mast, J., Kemper, B. P. H., Wiltjer, A., & Does, R. J. M. M. (2013). Quality quandaries: deploying operational excellence at a financial service provider. Quality Engineering, 25(3), 298-306. https://doi.org/10.1080/08982112.2013.783599 [details]
2010
- de Mast, J., & Does, R. J. M. M. (2010). Discussion of 'Statistical thinking and methods in quality improvement: a look into the future'. Quality Engineering, 22(3), 130-132. https://doi.org/10.1080/08982111003800463 [details]
2009
- de Mast, J., & Kemper, B. P. H. (2009). Discussion of 'Principles of exploratory data analysis in problem solving: what can we learn from a well-known case?': rejoinder. Quality Engineering, 21(4), 382-383. https://doi.org/10.1080/08982110903291757 [details]
- de Mast, J., & Kemper, B. P. H. (2009). Principles of exploratory data analysis in problem solving: what can we learn from a well-known case? Quality Engineering, 21(4), 366-375. https://doi.org/10.1080/08982110903188276 [details]
2008
- de Mast, J., & Does, R. J. M. M. (2008). Discussion: [of 'An overview of the Shainin System™ for quality improvement']. Quality Engineering, 20(1), 20-22. https://doi.org/10.1080/08982110701685754 [details]
2013
- Does, R., & de Mast, J. (2013). Ook bestuur moet evidencebased werken (2). Medisch Contact, 2013(12), 629. http://medischcontact.artsennet.nl/actueel/reacties/reactie/129825/ook-bestuur-moet-evidencebased-werken-2.htm [details]
2012
2009
2008
- Does, R. J. M. M., de Koning, H., & de Mast, J. (2008). Lean Six Sigma: Stap voor stap. Beaumont Quality Publications. [details]
- Kemper, B., & de Mast, J. (2008). IBIS UvA: research and consultancy in Lean Six Sigma. Aenorm, 15(60), 39-40, 42. [details]
- de Mast, J. (2008). A history of industrial statistics and quality and efficiency improvement. In S. Coleman, T. Greenfield, D. Stewardson, & D. C. Montgomery (Eds.), Statistical practice in business and industry (pp. 15-27). (Statistics in practice: Industry, commerce and finance). Chichester: Wiley. https://doi.org/10.1002/9780470997482.ch2 [details]
2006
- Does, R. J. M. M., & de Mast, J. (2006). Six Sigma, stap voor stap. (3e ed.) Beaumont Quality Publications. [details]
- Does, R. J. M. M., & de Mast, J. (2006). Lean Six Sigma en innovatie. Synaps, 21, 17-22. [details]
- de Koning, H., Does, R. J. M. M., & de Mast, J. (2006). Lean Six Sigma: gebruik maken van het beste van beide werelden. Kwaliteit in bedrijf, 21(8), 10-13. [details]
- de Mast, J., Does, R. J. M. M., & de Koning, H. (2006). Lean Six Sigma for Service and Healthcare. Beaumont Quality Publications. http://www.beaumont.nu/man_lss.htm [details]
2004
- Trip, A., & de Mast, J. (2004). Steekproefkeuring. Kwaliteit in praktijk, F19. [details]
2003
2001
- Does, R. J. M. M., van den Heuvel, E., de Mast, J., Schippers, W. A. J., Trip, A., & Wieringa, J. E. (2001). Zes Sigma zakelijk verbeterd. Samson. [details]
2012
- de Mast, J., Does, R. J. M. M., de Koning, H., & Lokkerbol, J. (2012). Lean Six Sigma for services and healthcare. Beaumont Quality Publications.
2005
- Does, R. J. M. M., & de Mast, J. (2005). Six Sigma: blauwdruk voor de kenniseconomie. Kwaliteit in praktijk, F28, 1-32. [details]
- de Koning, H., Does, R. J. M. M., & de Mast, J. (2005). Lean Six Sigma. Kwaliteit in bedrijf, 21(8), 10-13. [details]
- de Mast, J., & Does, R. J. M. M. (2005). Six Sigma als blauwdruk voor de kenniseconomie. Sigma, 05(03), 28-29. [details]
2003
- Does, R. J. M. M., & de Mast, J. (2003). Six Sigma, stap voor stap. Beaumont. [details]
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Ancillary activities
No ancillary activities
Erdmann, T. P., & de Mast, J. (2012). Assessment of binary inspection with a hybrid measurand. Quality and Reliability Engineering International, 28(1), 47-57.