van Dolen, W. (18-01-2022). Wat als we stoppen met vlieg-, vlees- en koopschaamte? [Radio] De nieuwe wereld. Wat als we stoppen met vlieg, vlees en koopschaamte?. https://www.bnr.nl/player/audio/10214827/10465101
van Dolen, W. (07-11-2021). Hoe kunnen we minder uitstoten en tegelijkertijd gelukkiger worden? [Radio] De Kwestie. Hoe kunnen we minder uitstoten en tegelijkertijd gelukkiger worden?. https://www.bnr.nl/player/audio/10208456/10458169
Overgoor, G., Rand, W., van Dolen, W., & Mazloom, M. (2022). Simplicity is not key: Understanding firm-generated social media images and consumer liking. International Journal of Research in Marketing, 39(3), 639-655. https://doi.org/10.1016/j.ijresmar.2021.12.005[details]
2020
Demmers, J., Weltevreden, J. W. J., & van Dolen, W. M. (2020). Consumer Engagement with Brand Posts on Social Media in Consecutive Stages of the Customer Journey. International Journal of Electronic Commerce, 24(1), 53-77. https://doi.org/10.1080/10864415.2019.1683701[details]
Overgoor, G., Rand, W., & van Dolen, W. (2020). The Champion of Images: Understanding the Role of Images in the Decision-making Process of Online Hotel Bookings. In T. X. Bui (Ed.), Proceedings of the 53rd Hawaii International Conference on System Sciences: January 7-10, 2020, Maui, Hawaii (pp. 4069-4078). HICSS. https://doi.org/10.24251/HICSS.2020.498[details]
Rietveld, R., van Dolen, W., Mazloom, M., & Worring, M. (2020). What You Feel, Is What You Like Influence of Message Appeals on Customer Engagement on Instagram. Journal of Interactive Marketing, 49, 20-53. https://doi.org/10.1016/j.intmar.2019.06.003[details]
Sharma, U., Rudinac, S., Worring, M., Demmers, J., & van Dolen, W. (2020). Semantic Path-Based Learning for Review Volume Prediction. In J. M. Jose, E. Yilmaz, J. Magalhães, P. Castells, N. Ferro, M. J. Silva, & F. Martins (Eds.), Advances in Information Retrieval: 42nd European Conference on IR Research, ECIR 2020, Lisbon, Portugal, April 14-17, 2020 : proceedings (Vol. I, pp. 821-835). (Lecture Notes in Computer Science; Vol. 12035). Springer. https://doi.org/10.1007/978-3-030-45439-5_54[details]
Siegel, J., & van Dolen, W. (2020). Child helplines: Exploring determinants and boundary conditions of volunteer encounter satisfaction. Journal of Services Marketing, 34(5), 589-600. https://doi.org/10.1108/JSM-05-2019-0200[details]
Sindahl, T. N., & van Dolen, W. (2020). Texting at a Child Helpline: How Text Volume, Session Length and Duration, Response Latency, and Waiting Time are Associated with Counseling Impact. Cyberpsychology, Behavior, and Social Networking, 23(4), 210-217. https://doi.org/10.1089/cyber.2019.0100[details]
2019
Verhagen, T., van Dolen, W., & Merikivi, J. (2019). The Influence of In-Store Personnel on Online Store Value: An Analogical Transfer Perspective. Psychology & Marketing, 36(3), 161-174. https://doi.org/10.1002/mar.21172[details]
van Dolen, W., & Weinberg, C. B. (2019). An Empirical Investigation of Factors Affecting Perceived Quality and Well-Being of Children Using an Online Child Helpline. International Journal of Environmental Research and Public Health, 16(12), [2193]. https://doi.org/10.3390/ijerph16122193[details]
Demmers, J., van Dolen, W. M., & Weltevreden, J. W. J. (2018). Handling consumer messages on social networking sites: Customer service or privacy infringement? International Journal of Electronic Commerce, 22(1), 8-35. https://doi.org/10.1080/10864415.2018.1396110[details]
Mehta, R., Demmers, J., van Dolen, W. M., & Weinberg, C. B. (2017). When red means go: non-normative effects of red under sensation seeking. Journal of Consumer Psychology, 27(1), 91-97. https://doi.org/10.1016/j.jcps.2016.04.004[details]
Overgoor, G., Mazloom, M., Worring, M., Rietveld, R., & van Dolen, W. (2017). A Spatio-Temporal Category Representation for Brand Popularity Prediction. In ICMR '17: proceedings of the 2017 ACM International Conference on Multimedia Retrieval : June 6-9, 2017, Bucharest, Romania (pp. 233-241). The Association for Computing Machinery. https://doi.org/10.1145/3078971.3078998[details]
van Dolen, W., & Weinberg, C. B. (2017). Child helplines: how social support and controllability influence service quality and well-being. Journal of Services Marketing, 31(4/5), 385-396. https://doi.org/10.1108/JSM-07-2016-0254[details]
2016
Kolk, A., Vock, M., & van Dolen, W. (2016). Microfoundations of partnerships: exploring the role of employees in trickle effects. Journal of Business Ethics, 135(1), 19-34. https://doi.org/10.1007/s10551-015-2727-9[details]
Mazloom, M., Rietveld, R., Rudinac, S., Worring, M., & van Dolen, W. (2016). Multimodal Popularity Prediction of Brand-related Social Media Posts. In MM'16: Proceedings of the 2016 ACM on Multimedia Conference : October 15-19, 2016, Amsterdam, The Netherlands (pp. 197-201). Association for Computing Machinery. https://doi.org/10.1145/2964284.2967210[details]
Verhagen, T., Vonkeman, C., & van Dolen, W. (2016). Making Online Products More Tangible: The Effect of Product Presentation Formats on Product Evaluations. Cyberpsychology, Behavior, and Social Networking, 19(7), 460-464. https://doi.org/10.1089/cyber.2015.0520[details]
Lee, H. H. M., & van Dolen, W. (2015). Creative participation: collective sentiment in online co-creation communities. Information & Management, 52(8), 951-964. https://doi.org/10.1016/j.im.2015.07.002[details]
2014
Ren, Z., Peetz, M. H., Liang, S., van Dolen, W., & de Rijke, M. (2014). Hierarchical multi-label classification of social text streams. In SIGIR '14: proceedings of the 37th International ACM SIGIR Conference on Research and Development in Information Retrieval: July 6-11 2014, Gold Coast, Queensland, Australia (pp. 213-222). ACM. https://doi.org/10.1145/2600428.2609595[details]
Verhagen, T., van Nes, J., Feldberg, F., & van Dolen, W. (2014). Virtual customer service agents: using social presence and personalization to shape online service encounters. Journal of Computer-Mediated Communication, 19(3), 529-545. https://doi.org/10.1111/jcc4.12066[details]
Lee, H. H., van Dolen, W., & Kolk, A. (2013). On the role of social media in the ‘responsible’ food business: blogger buzz on health and obesity issues. Journal of Business Ethics, 118(4), 695-707. https://doi.org/10.1007/s10551-013-1955-0[details]
Vock, M., van Dolen, W., & Kolk, A. (2013). Changing behaviour through business-nonprofit collaboration? Consumer responses to social alliances. European Journal of Marketing, 47(9), 1476-1503. https://doi.org/10.1108/EJM-10-2011-0546[details]
Vock, M., van Dolen, W., & de Ruyter, K. (2013). Understanding willingness to pay for social network sites. Journal of Service Research, 16(3), 311-325. https://doi.org/10.1177/1094670512472729[details]
van Dolen, W. M., Weinberg, C. B., & Ma, L. (2013). The influence of unemployment and divorce rate on child help-seeking behavior about violence, relationships, and other issues. Child Abuse & Neglect, 37(2-3), 172-180. https://doi.org/10.1016/j.chiabu.2012.09.014[details]
2012
Kolk, A., Lee, H. H. M., & van Dolen, W. (2012). A fat debate on Big Food? Unraveling blogosphere reactions. California Management Review, 55(1), 47-73. https://doi.org/10.1525/cmr.2012.55.1.47[details]
van Dolen, W. M., de Cremer, D., & de Ruyter, K. (2012). Consumer cynicism toward collective buying: the interplay of others’ outcomes, social value orientation, and mood. Psychology & Marketing, 29(5), 306-321. https://doi.org/10.1002/mar.20523[details]
2011
Verhagen, T., & van Dolen, W. (2011). The influence of online store beliefs on consumer online impulse buying: A model and empirical application. Information & Management, 48(8), 320-327. https://doi.org/10.1016/j.im.2011.08.001[details]
2010
Kolk, A., Hong, P., & van Dolen, W. (2010). Corporate social responsibility in China: an analysis of domestic and foreign retailers' sustainability dimensions. Business Strategy and the Environment, 19(5), 289-303. https://doi.org/10.1002/bse.630[details]
Dabholkar, P. A., van Dolen, W. M., & de Ruyter, K. (2009). A dual-sequence framework for B2C relationship formation: moderating effects of employee communication style in online group chat. Psychology & Marketing, 26(2), 145-174. https://doi.org/10.1002/mar.20265[details]
Verhagen, T., & van Dolen, W. (2009). Online purchase intentions: A multi-channel store image perspective. Information & Management, 46(2), 77-82. https://doi.org/10.1016/j.im.2008.12.001[details]
2008
van Birgelen, M. J. H., Wetzels, M. G. M., & van Dolen, W. M. (2008). Effectiveness of corporate employment web sites: How content and form influence intentions to apply. International Journal of Manpower, 29(8), 731-751. https://doi.org/10.1108/01437720810919323[details]
van Dolen, W. M., de Ruyter, K., & Streukens, S. (2008). The effect of humor in electronic service encounters. Journal of Economic Psychology, 29(2), 160-179. https://doi.org/10.1016/j.joep.2007.05.001[details]
2007
van Dolen, W. M., Dabholkar, P. A., & de Ruyter, J. C. (2007). Satisfaction with Online Commercial Group Chat: The Influence of Perceived Technology Attributes, Chat Group Characteristics, and Advisor Communication Style. Journal of Retailing, 83(3), 339-358. https://doi.org/10.1016/j.jretai.2007.03.004[details]
van Dolen, W. M., Dabholkar, P. A., & de Ruyter, K. (2007). La Satisfaction Envers Les Discussions en Ligne de Clients : l'Influence des Attributs Technologiques, des Caracterstiques du Groupe de Discussion et du Style de Communication du Conseiller. Recherche et Applications en Marketing, 22(3), 83-112. https://doi.org/10.1177/076737010702200306
2006
van Dolen, W. M., de Ruyter, J. C., & Carman, J. M. (2006). The role of self- and group-efficacy in moderated group chat. Journal of Economic Psychology, 27(3), 324-343. https://doi.org/10.1016/j.joep.2005.05.007
2005
van Dolen, W. M. (2005). Moderated group chat: An empirical assessment of a new E-service encounter. In S. Feinberg (Ed.), Empirical research of online spaces Illiois Institute of Technology.
van Dolen, W. M., de Ruyter, J. C., & Lemmink, J. G. A. M. (2004). An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction. Journal of Business Research, 57(4), 437-444. https://doi.org/10.1016/S0148-2963(02)00277-1
van Dolen, W. M. (2003). Book review of ''Practice what you preach: What managers must do to create a high achievement culture'' by Maister, David H. [Review of: D.H. Maister (2001) Practice what you preach: What managers must do to create a high achievement culture]. International Journal of Service Industry Management, 14(4), 364-369. https://doi.org/10.1108/09564230310478873
van Dolen, W. M., & de Ruyter, J. C. (2003). Moderated group chat: An empirical assessment of a new e-service encounter. International Journal of Service Industry Management, 13(5), 496-511. https://doi.org/10.1108/09564230210447959
2002
van Dolen, W. M., Lemmink, J. G. A. M., de Ruyter, J. C., & de Jong, A. (2002). Customer-sales employee encounters: a dyadic perspective. Journal of Retailing, 78(4), 265-279. https://doi.org/10.1016/S0022-4359(02)00067-2
van Dolen, W. M., de Cremer, D., & de Ruyter, J. C. (2002). Determining When and Which Customers Return to On-Line Service Providers: The Effects of Outcome Fairness and Social Value Orientation in Electronic Environments. In Proceedings ASPO Summer Symposium: Economic Psychology
2001
van Dolen, W. M., Lemmink, J. G. A. M., Mattsson, J., & Rhoen, I. (2001). Affective consumer responses in service encounters: The emotional content in narratives of critical incidents. Journal of Economic Psychology, 22(3), 359-376. https://doi.org/10.1016/S0167-4870(01)00038-1
2011
van Dolen, W. (2011). [Review of: A. Lindgreen, J. Vanhamme (2009) Memorable customer experiences: a research anthology]. Journal of Services Marketing, 25(5), 393-393. https://doi.org/10.1108/08876041111149748[details]
2009
Verhagen, T., & van Dolen, W. (2009). The influence of online store characteristics on consumer impulsive decision-making: a model and empirical application. (VU Research Memorandum; No. 2009-8). Vrije Universiteit Amsterdam. [details]
2007
van Dolen, W. M., Dabholkar, P. A., & de Ruyter, J. C. (2007). La satisfaction envers les discussions en ligne de clients: l' influence des attributs technologiques percus, des caractéristiques du groupe de discussion et du style de communcation du conseiller. Recherche et Applications en Marketing, 22(3), 83-112. [details]
1995
Hommes, M., van Dolen, W. M., Oosterveld, G., van der Molen, H., & Kluytmans, F. (1995). Gespreksvoering. Zelfinstructieprogramma. Open University of the Netherlands.
2014
Demmers, J., van Dolen, W. M., & Weltevreden, J. W. J. (2014). "Bedankt voor het Compliment!” Het Effect van Bedrijfsreacties op Positieve Online Word-of-Mouth. In A. E. Bronner, P. Dekker, E. de Leeuw, L. J. Paas, K. de Ruyter, A. Smidts, & J. E. Wieringa (Eds.), Ontwikkelingen in het marktonderzoek: Jaarboek 2014 MarktOnderzoekAssociatie (pp. 55-70). (Jaarboek MarktOnderzoekAssociatie; No. 39). Spaar en Hout. https://moa04.artoo.nl/clou-moaweb-images/images/bestanden/pdf/Jaarboeken_MOA/JaarboekMarktonderzoek2014.pdf[details]
2013
van Dolen, W. (2013). Zing, post, huil, tweet, lach, like en verwonder. (Oratiereeks; No. 454). Amsterdam: Vossiuspers UvA. [details]
van Dolen, W. M. (2013). Buzz-gedrag voorspeld aan de hand van klantkarakteristieken. (research report for ING). ING.
2005
van Dolen, W. M. (2005). High Touch met High Tech; De chatmethodiek van de Kindertelefoon. Afdeling Business Studies.
2001
van Dolen, W. M., & de Ruyter, J. C. (2001). Commercieel chatten is hot! Telecommerce, 32-35.
2022
van Dolen, W. M. (2022). Paradigmawijziging. In J. . D. Jansen (Ed.), PromovendA tot Z: 26 vrouwen in de wetenschap over hun vak en 26 columns van Dolf Jansen over ongeveer hetzelfde (pp. 68-71). Fontaine Uitgevers.
2021
van Dolen, W. M. (2021). Kortetermijn-waardes van de consument, zoals de kick van het kopen, botsen met langetermijn-waardes. In J. Jansen (Ed.), Voetballers zijn net bewegende deeltjes Veen Media.
Overgoor, G., Rand, W., & van Dolen, W. M. (2019). The Champion of Images: Understanding the Role of Images in the Decision-making Process of Online Hotel Bookings. Paper presented at EMAC 2019, Hamburg, Germany.
Overgoor, G., Rand, W., & van Dolen, W. M. (2019). The Champion of Images: Understanding the Role of Images in the Decision-making Process of Online Hotel Bookings. Paper presented at ISMS Marketing Science Conference 2019, Rome, Italy.
Overgoor, G., Rand, W., & van Dolen, W. M. (2019). The Champion of Images: Understanding the Role of Images in the Decision-making Process of Online Hotel Bookings. Paper presented at SCECR, Hong Kong, Hong Kong.
Siegel, J., van Dolen, W. M., Kanoulas, E., & Efthymiou, A. (2019). Empowering Service Employees to Manage Deceptive Consumer Behavior. Paper presented at Quis 16, Karlstad, Sweden.
2018
Overgoor, G., Rand, W., & van Dolen, W. M. (2018). The Champion of Images: Understanding the Role of Images in the Decision-making Process of Online Hotel Bookings. Paper presented at AMA Winter Academic Conference, Texas, United States.
Overgoor, G., Rand, W., & van Dolen, W. M. (2018). The Champion of Images: Understanding the Role of Images in the Decision-making Process of Online Hotel Bookings. Paper presented at Winter Conference on Business Analytics, Utah, United States.
Overgoor, G., Rand, W., van Dolen, W. M., & Mazloom, M. (2018). Simplicity is not Key: Automatically Identifying Concepts in Firm-Generated Social Media Images that Engage Consumers. Paper presented at AMA Winter Academic Conference, New Orleans, United States.
Overgoor, G., Rand, W., van Dolen, W. M., & Mazloom, M. (2018). Simplicity is not Key: Automatically Identifying Concepts in Firm-Generated Social Media Images that Engage Consumers. Paper presented at SCECR, Rotterdam, Netherlands.
Overgoor, G., Rand, W., van Dolen, W. M., & Mazloom, M. (2018). Simplicity is not Key: Understanding Firm-Generated Social Media Images and Consumer Engagement. Paper presented at EMAC 2018, Glasgow, United Kingdom.
van Dolen, W. M., & Siegel, J. (2018). Service Encounter Satisfaction from Both Sides: A Study of Reciprocal Influence. Paper presented at La Londe Conference, La Londe les Maures, France.
2017
Demmers, J., van Dolen, W. M., & Weltevreden, J. (2017). Engagement with Brand Posts during Consecutive Stages of the Customer Journey. Paper presented at EMAC Annual Conference, Groningen, Netherlands.
Overgoor, G., Rand, W., van Dolen, W. M., & Mazloom, M. (2017). Simplicity is not Key: Automatically Identifying Concepts in Firm-Generated Social Media Images that Engage Consumers. Paper presented at WISE, Seoul, Korea, Republic of.
Overgoor, G., Rand, W., van Dolen, W. M., & Mazloom, M. (2017). UNC Chapel Hill Marketing Seminar: Simplicity is not Key: Automatically Identifying Concepts in Firm-Generated Social Media Images that Engage Consumers.
van Dolen, W. M., Overgoor, G., Worring, M., Rietveld, R. L., & Mazloom, M. (2017). Brand Popularity Prediction Using Spatio-Temporal Brand Representation. Paper presented at ICT.OPEN 2017, Amersfoort, Netherlands.
2016
Demmers, J., Zerres, A., van Dolen, W. M., & Weltevreden, J. (2016). The privacy paradox: a CLT perspective. Paper presented at EMAC 2016, Oslo, Norway.
Mazloom, M., Rietveld, R. L., Rudinac, S., Worring, M., & van Dolen, W. M. (2016). Multi-modal post popularity in Social media, Advanced School for Computing and Imaging (ASCI)-track. Paper presented at ICT.OPEN2016.
Mazloom, M., Rietveld, R. L., Rudinac, S., Worring, M., & van Dolen, W. M. (2016). Multimodal Popularity Prediction of Brand-related Social Media Posts. Paper presented at European Data Forum 2016, Eindhoven, Netherlands. https://doi.org/10.1145/2964284.2967210
Mazloom, M., Rietveld, R. L., Rudinac, S., Worring, M., & van Dolen, W. M. (2016). Multimodal Popularity Prediction of Brand-related Social Media Posts. Paper presented at Netherlands Conference on Computer Vision 2016, Lunteren, Netherlands. https://doi.org/10.1145/2964284.2967210
Rietveld, R., Mazloom, M., Van Dolen, W., & Worring, M. (2016). Visual electronic Word of Mouth: a multimodal brand approach and case study. Paper presented at EMAC 2016, Oslo, Norway. [details]
van Dolen, W. M., Weinberg, C., & Ma, L. (2016). Are you listening? An Empirical Investigation of an IT-Mediated Helpline. Paper presented at International Research Conference in Service Management, La Londe les Maures, France.
2015
Lee, H. H., & van Dolen, W. M. (2015). Trickle effects of barriers in B2B social media adoption. Paper presented at EMAC 2015, Leuven, Belgium.
Vonkeman, C., Verhagen, T., van Dolen, W. M., & Feldberg, F. (2015). How online product presentations shape online impulse buying: The role of local presence. Paper presented at 65th International Communication Association Conference, San Juan, Puerto Rico.
Vonkeman, C., Verhagen, T., van Dolen, W. M., & Feldberg, F. (2015). How online product presentations shape online impulse buying: The role of local presence. Paper presented at Etmaal van de Communicatiewetenschap.
2014
Demmers, J., Mehta, R., van Dolen, W. M., & Weinberg, C. (2014). When red means go: effects of red on non-compliance under sensation-seeking. Paper presented at EMAC 2014, Valencia, Spain.
Demmers, J., Weltevreden, J., & van Dolen, W. M. (2014). Addressing the online privacy dilemma: using opt-in and private messages to overcome privacy concerns associated with new SNS marketing techniques. Paper presented at General Online Research (GOR), Cologne, Germany.
Demmers, J., van Dolen, W. M., & Weltevreden, J. (2014). Addressing the online privacy dilemma: using opt-in and private messages to overcome privacy concerns associated with new SNS marketing techniques. Paper presented at Interactive Marketing Research Summit 2014, San Diego, California, United States.
Lee, H. H., & van Dolen, W. M. (2014). How social influence shapes popularity: Emotion and opinion formation in online commenting. Paper presented at INFORMS Marketing Science Society Conference, Atlanta, Georgia, United States.
van Dolen, W. M., Weinberg, C., & Ma, L. (2014). Helping kids when time is of the essence. Paper presented at EMAC 2014, Valencia, Spain.
2013
Demmers, J., Weltevreden, J., & van Dolen, W. M. (2013). Webcare on Social Network Sites: Attentive Customer Care or Privacy Infringement?. Paper presented at General Online Research (GOR), Mannheim, Germany.
Demmers, J., van Dolen, W. M., & Weltevreden, J. (2013). Attentive customer care or privacy infringement? Dealing with customer feedback on social network sites. Paper presented at EMAC 2013, Istanbul, Turkey.
Demmers, J., van Dolen, W. M., & Weltevreden, J. (2013). The privacy risks associated with proactive online customer service. Paper presented at PREBEM, Amsterdam, Netherlands.
Lee, H. H., Kolk, A., & van Dolen, W. M. (2010). In Chorus or in Discord: CSR Information Transformation on the Internet. Paper presented at EMAC 2010, Copenhagen, Denmark.
Vock, M., Kolk, A., & van Dolen, W. M. (2010). Consumer Responses to Company-Cause Fit in Social Alliances. Paper presented at PREBEM, Breukelen, Netherlands.
Vock, M., Kolk, A., & van Dolen, W. M. (2010). Micro-Level Interactions in Business-Nonprofit Partnerships. Paper presented at Academy of Management Conference, Montréal, Quebec, Canada.
Vock, M., Kolk, A., & van Dolen, W. M. (2010). Social Alliances: The Role of Consumer Self-Interest. Paper presented at EMAC 2010, Copenhagen, Denmark.
2009
Vock, M., Kolk, A., & van Dolen, W. M. (2009). Consumer Responses to Social Alliances. Paper presented at EMAC 2009, Nantes, France.
2008
Vock, M., Kolk, A., & van Dolen, W. M. (2008). Consumer Evaluations of Company-Cause Fit in Social Alliances. Paper presented at EMAC 2008, Brighton, United Kingdom.
van Dolen, W. M. (2008). Brazilian, Indian and Chinese Large Corporations in Global Markets: A Study on CSR Web Communication in BRIC Countries. Paper presented at European Business Ethics Network (EBEN), Antalya, Turkey.
van Dolen, W. M. (2008). European Large Companies from 'Old' and 'New' EU Member States and CSR Information Disclosure on the Web. Paper presented at European Business Ethics Network (EBEN), Antalya, Turkey.
2005
van Dolen, W. M., & Dabholkar, P. A. (2005). Online Commercial Chat: A New Tool for E-Business Success. Paper presented at 5th Annual Conference of the International Academy of E-Business, San Francisco, CA, USA, San Francisco, California, United States.
2004
van Dolen, W. M. (2004). The Effects of Charity Reputation on Charity Giving. Paper presented at ARNOVA Conference, Los Angeles, California, United States.
van Dolen, W. M. (2004). The Influence of Corporate Reputation on Charity Giving. Paper presented at Academy of Marketing (AM) Conference, Cheltenham, United Kingdom.
van Dolen, W. M., & de Ruyter, J. C. (2004). Moderated Group Chat: An Empirical Assessment of a New E-service Encounter. Abstract from EMAC 2004, Murcia, Spain.
2003
de Ruyter, J. C., Streukens, S., & van Dolen, W. M. (2003). The Impact of Humor in Face-to-Face and Electronic Encounters. Abstract from The Association for Consumer Research Conference , Toronto, Canada.
van Dolen, W. M., de Ruyter, J. C., & Carman, J. M. (2003). Moderated Group Chat: An Empirical Investigation of a New Marketing Tool. Abstract from AMA Frontiers in Services Conference, Washington DC, United States.
2002
van Dolen, W. M., de Cremer, D., & de Ruyter, J. C. (2002). The Effects of Outcome Fairness and Social Value Orientation in Electronic Environments. Paper presented at ASPO Symposium, Tilburg, Netherlands.
2000
van Dolen, W. M., Lemmink, J. G. A. M., & de Ruyter, J. C. (2000). An Empirical Assessment of the Influence of Customer-Contact Employee’s Behaviors on Encounter and Relationship Satisfaction. Paper presented at 10th Workshop on Quality Management in Services, Birmingham, United Kingdom.
1999
Lemmink, J. G. A. M., Mattsson, J., Rhoen, I., & van Dolen, W. M. (1999). Affective Consumer Responses in Service Encounters: The Emotional Content in Verbalizations of Critical Incidents. Paper presented at 9th Workshop on Quality Management in Services, Gothenburg, Sweden.
Lemmink, J. G. A. M., Mattsson, J., Rhoen, I., & van Dolen, W. M. (1999). Affective Consumer Responses in Service Encounters: The Emotional Content in Verbalizations of Critical Incidents. Paper presented at AMA Frontiers in Services Conference, Nashville, Tennessee, United States.
van Dolen, W. (18-01-2022). Wat als we stoppen met vlieg-, vlees- en koopschaamte? [Radio] De nieuwe wereld. Wat als we stoppen met vlieg, vlees en koopschaamte?. https://www.bnr.nl/player/audio/10214827/10465101
van Dolen, W. (07-11-2021). Hoe kunnen we minder uitstoten en tegelijkertijd gelukkiger worden? [Radio] De Kwestie. Hoe kunnen we minder uitstoten en tegelijkertijd gelukkiger worden?. https://www.bnr.nl/player/audio/10208456/10458169
van Dolen, W. (03-04-2019). Supermarktenprijzen-bijgesteld-om-ze-te-laten-eindigen-op-9-vaak-omhoog NOS.nl. Supermarktenprijzen-bijgesteld-om-ze-te-laten-eindigen-op-9-vaak-omhoog. https://nos.nl/l/m/2278783
van Dolen, W. (31-01-2019). De groei van Facebook, ondanks de schandalen [Radio] Nieuws & Co NPO Radio 1 (18 uur). De groei van Facebook, ondanks de schandalen. https://www.nporadio1.nl/nieuws-en-co (om 18 uur)
van Dolen, W. (06-09-2018). Veel ophef over nieuwe Nike-reclame [Television] Jeugdjournaal. Veel ophef over nieuwe Nike-reclame. https://youtu.be/PlQ6emAJF8o
van Dolen, W. (23-05-2013). Interview over verkoop klantgegevens door Equens [Television] NOS. Interview NOS.
van Dolen, W. (03-04-2013). De kindertelefoon is een onmisbare bron van steun en informatie [Print] Glossy Kindertelefoon. De kindertelefoon is een onmisbare bron van steun en informatie.
van Dolen, W. (01-04-2013). Er bestaat niet één waarheid [Print] Tijdschrift voor Marketing. Er bestaat niet één waarheid.
van Dolen, W. (01-03-2013). Sociale media zet marketing op de kop [Print] Communicatiedesk - Adformatie Groep. Sociale media zet marketing op de kop.
van Dolen, W. (18-11-2010). Het beste van... Folia. Het beste van....
van Dolen, W. (24-10-2010). Radio interview about the impact of social media [Radio] Swammerdam. Interview 'Swammerdam'.
van Dolen, W. (01-01-2008). Passie Heeft ook Nadelen Walk of Fame, Building Innovation. Passie Heeft ook Nadelen.
van Dolen, W. (01-01-2008). Groepschatten met Klanten is een Instrument met Gebruiksaanwijzingen Tijdschrift voor Marketing. Groepschatten met Klanten is een Instrument met Gebruiksaanwijzingen.
van Dolen, W. (01-03-2003). Humor Helpt Verkopen Sales Management. Humor helpt verkopen.
van Dolen, W. (15-07-2002). Betere Zaken [Print] De Volkskrant. Betere Zaken.
van Dolen, W. (27-06-2002). Tupperware Gaat Online [Print] De Volkskrant. Tupperware Gaat Online.
van Dolen, W. (14-06-2002). Tevreden Klanten door Grappige Verkoper [Print] Dagblad De Limburger. Tevreden Klanten door Grappige Verkoper.
van Dolen, W. (07-06-2002). Verkoop in Groepsverband [Print] De Standaard. Verkoop in Groepsverband.
van Dolen, W. (06-06-2002). De Rol van Humor [Web] Sales-Online.nl. De Rol van Humor.
van Dolen, W. (speaker) (16-10-2017). Key-note speaker: Seventh Regional Consultation and Third Policy Dialogue of Child Helplines in Europe, Seventh Regional Consultation and Third Policy Dialogue of Child Helplines in Europe, Brussels.
van Dolen, W. (speaker) (6-2017). Marketing Lecture for Primary School Kids, Basisscholen Amsterdam.
van Dolen, W. (speaker) (9-11-2015). Key-note speaker: Sixth Regional Consultation and Second Policy Dialogue of Child Helplines in Europe, Sixth Regional Consultation and Second Policy Dialogue of Child Helplines in Europe, Strasbourg.
van Dolen, W. (speaker) (26-10-2015). Presentation - Services Research, Child helplines International peer/exchange, Impact Assessments Meeting, Amsterdam.
van Dolen, W. (speaker) (24-5-2014). UvA Universiteitsdag - Sociale media zet marketing op z’n kop.
van Dolen, W. (speaker) (3-4-2014). Presentation - Research and Social Media, Amsterdam School of Communication Research ASCoR.
van Dolen, W. (speaker) (17-3-2014). Presentation - Research and Social Media, SEO Amsterdam Economics.
van Dolen, W. (speaker) (2014). Research and Social Media, UVA-FNWI.
Andere
Georgallis, P. (organiser), Kourula, A. (organiser), Boe-Lillegraven, S. (organiser), Kolk, A. (organiser), van Dolen, W. (organiser) & Vishwanathan, P. (organiser) (31-5-2022 - 2-6-2022). GRONEN 2022 Conference: Sustainability in context, Amsterdam. Organization/hosting of the 2022 GRONEN research conference. (organising a conference, workshop, ...). http://www.gronenonline.com/_gronen1/gronen-research-conference/
2021
Overgoor, G. (2021). Visual analytics and artificial intelligence for marketing. [details]
Verhagen, T., & van Dolen, W. M. (2007). Explaining online purchase intentions: A multi-channel store image perspective. (Research Memorandum; No. 2007-8). Vrije Universiteit. [details]
van Birgelen, M. J. H., Wetzels, M. G. M., & van Dolen, W. M. (2007). Effectiveness of Corporate Employment Websites: How content and form influence intentions to apply. Faculteit Economie en Bedrijfskunde. [details]
2006
van Dolen, W. M., Dabholkar, P. A., & de Ruyter, J. C. (2006). A relational framework for service encounters: Moderating effects of employee communication style. (Working Paper). Faculteit Economie en Bedrijfskunde.
van Dolen, W. M., de Ruyter, J. C., & Streukens, S. (2006). The Effect of Humor in Electronic Service Encounters. (Working Paper). Faculteit Economie en Bedrijfskunde.
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