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The annual report 2024 of the UvA ombudsperson Samera Hartog-Ouchene has been published. In the report she shares valuable insights into social safety, perceived insecurity, and structural bottlenecks within the University of Amsterdam. The Central Works Council (COR) would like to share some of the findings with you and explain what we consider especially important.

Fewer reports, but serious concerns remain 

In 2024, the Ombudsperson received 94 reports (2023: 118, 2022: 100): 

  • 49 from staff 
  • 32 from students 
  • 13 from PhD candidates 

Although this represents a slight decrease compared to 2023, it is notable that the number of student reports remains strikingly low: only 0.07% of the student population submitted a report. Possible underreporting is concerning, especially considering national data showing that transgressive behaviour is widespread, particularly among young women. 

The nature of the reports is also alarming. Most complaints concerned: 

  • Incorrect application of regulations, policies, or procedures 
  • Structural social insecurity 
  • Workplace conflicts related to social safety 
  • Discrimination based on origin 

Furthermore, the reports mainly concern the behaviour of supervisors or staff involved in implementing policies and regulations. Women are significantly overrepresented as reporters (78% more than men); and among students, international students from outside the European Union form a particularly vulnerable group. 

What is the COR’s view? 

The COR recognizes many of these signals. We are especially concerned about: 

  • Structural issues in leadership and social safety 
  • The low willingness to report among (international) students  
  • The risk that members of our University community do not feel safe enough to come forward 

We support the Ombudsperson’s call for systematic investment in good leadership, clear communication, and accessible and safe reporting structures. We also emphasize the importance of aftercare, transparency in the follow-up of reports, and concrete measures such as training, the providing of clear information (also for internationals), and better protection for those who report. 

Our commitment as COR 

As members of the Works Council, we advocate: 

  • Strong follow-up on the Report’s recommendations, with clear action points per faculty and unit/department 
  • Improvement of the culture of social safety at all levels 
  • Structural evaluation of procedures, including the role of confidential advisors and reporting routes 
  • Greater attention to students and PhD candidates, including a PhD mentorship structure and better information provision 

We take seriously the call for self-reflection that resonates throughout the Ombudsperson’s Report. Transparency and trust are essential. Staff and students must feel safe to speak up—and have trust that something will actually be done about what they share. 

Do you have any signals or ideas about how things can be improved? Let us know via the COR or your local Works Council. Together, we can make the UvA safer.