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The Amsterdam People Analytics Centre (APAC) at the Amsterdam Business School studies how AI and data shape employees’ experiences at work. In their blogs, researchers Helen Zhao and Neris Güven explore two highly relevant themes: the role of AI in supporting new employees and the potential of generative AI for an ageing workforce.

Their blogs highlight how AI is changing work processes, collaboration, and motivation, while also addressing the opportunities and challenges this creates for organisations that want to invest in sustainable employability and strong social connections in the workplace.

Helen Zhao

AI Is Changing How Newcomers Seek Help and Find Their Place at Work

New employees increasingly use AI as a first source of support when they have questions about their work. According to research by Helen Zhao, AI helps newcomers find information more quickly, solve problems independently, and find their way within organisations more easily. At the same time, this development may unintentionally reduce interaction with colleagues, even though these social connections are essential for collaboration, trust, and a sense of belonging.

Helen Zhao therefore emphasises that organisations need to strike a balance between technological support and human guidance. This includes clear onboarding processes, opportunities for informal interaction, and encouraging knowledge sharing within teams. While AI can accelerate the onboarding process, it cannot replace the value of social relationships at work.

Curious about Helen Zhao’s recommendations for organisations that want new employees to thrive in a workplace where AI plays an increasingly important role?

Can GenAI Help Us Stay Motivated to Work as We Age?

Generative AI can support older employees in staying healthy, motivated, and productive at work for longer. Neris Güven explains how AI can reduce routine tasks, assist with complex work, and help employees develop new skills. This can help employees experience more autonomy, lower work pressure, and remain motivated and engaged at work longer.

At the same time, the use of AI requires attention to inclusivity, digital skills, and trust in technology. Employees experience AI differently, making proper guidance and tailored training essential. When organisations invest in these areas, generative AI can play an important role in sustainable employability and in retaining experienced professionals.

Curious about Neris Güven’s recommendations for organisations that want to use GenAI to help employees stay motivated and engaged at work longer?